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10 Most Common Windows Hello Errors & How to Fix Them

These quick solutions are all recommended by our team of experts

10 min. read

Updated onMarch 20, 2024

updated onMarch 20, 2024

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Key notes

While the Windows Hello feature offers you a fun safer way to log in to your Windows PC using fingerprint scan or facial recognition, unfortunately, it’s prone to errors.

Windows Hello errors can be related to PIN creation, TPM not working, the recent update, and more.

However, owing to the fact that passwords are more susceptible to security breaches, biometric authentication like the Hello feature makes it a better alternative.

But, if it’s yourWindows fingerprint that isn’t working, we have a few workarounds to help you.

What causes Windows Hello to stop working?

There could be a host of reasons why your Windows Hello stops working and one of the major reasons include a Windows update.

Some of the most common Windows Hello errors include:

However, these errors are common and can be easily fixed with some quick workarounds as listed below.

How do I fix Windows Hello problems?

1. Use the Device Manager

Now, close Device Manager, restart your PC, and check if you encounter any errors while signing into Windows Hello.

Once done, restart your PC and you should not see any error messages while signing into Windows Hello.

Once done, exit Device Manager, reboot your machine, and check for any error as you sign in to Windows Hello.

Once done, restart your PC to check if Windows Hello isn’t available on this device error is resolved.

An easier and faster solution is using a specialized program, like Outbyte Driver Updater, that can execute these steps automatically. It scans your device for old drivers and then locates the latest version from its systematically reviewed database.

⇒Get Outbyte Driver Updater

2. Set up TPM on your device

Now restart your PC and you should not face any Windows Hello errors as you sign in.

Close theRegistry Editor, restart your PC, and you should be able to create a PIN again in Windows Hello without any errors.

4. Verify your Microsoft account

Once done, reboot your PC and check if Windows Hello is working normally now.

5. Review the Group Policy Editor settings

This method can help you to fix all kinds of Windows Hello errors like when it’s not working on Windows 11, this option is currently available, or even if you are facing a PIN error.

6. Remove the NGC folder

Once the files and folders are deleted from the NGC folder, go back to step 1 to add a new PIN.

7. Use the Hardware and Devices Troubleshooter

Once done, restart your PC and check if the Camera is not compatible with the Windows Hello Face error is fixed.

8. Run DISM/SFC scan

Now, restart your PC and check if you can sign in to Windows Hello without any errors.

Another option you can always choose is aspecialized toolto ease this process. This way, your PC will be scanned, or even repaired if it is the case, in a more secure way.

9. Turn off Fast Startup

Once done, reboot your machine and try signing in to Windows Hello and see if you come across any errors.

How can I set up Windows Hello on my new Windows 11 device?

Windows 11 supports Windows Hello as an alternative to password login and hence, a more personal and secure way to access your device.

You can sign in using your facial recognition, fingerprint, or PIN. While to activate fingerprint or facial recognition sign-in, you need to set up a PIN, you can also sign in just using your PIN.

Here’s how to set up Windows Hello if you also have a new Windows 11 device and create a PIN:

At the same time, make sure that you are using the correct PIN. If not, then next time make a note of it to avoid any issues in the future.

You may also uninstall the recent update, install any pending Windows update, remove your Work/School account, orupdate the BIOSto see if this helps fix the Windows Hello errors.

For any other queries on Windows Hello on your device, you can leave a message in the comments box below.

10 Most Common Windows Hello Errors & How to Fix Them#

What causes Windows Hello to stop working?#

How do I fix Windows Hello problems?#

1. Use the Device Manager#

2. Set up TPM on your device#

3. Authorize the PIN Login using the Registry Editor#

4. Verify your Microsoft account#

5. Review the Group Policy Editor settings#

6. Remove the NGC folder#

7. Use the Hardware and Devices Troubleshooter#

8. Run DISM/SFC scan#

9. Turn off Fast Startup#

How can I set up Windows Hello on my new Windows 11 device?#