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10 Quick Ways to Fix Alexa Not Playing Music & Main Reasons

4 min. read

Updated onMarch 14, 2024

updated onMarch 14, 2024

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Key notes

Troubleshooting the issue whereAlexawon’t playmusicis tricky because it can originate from several places.

Your internet connection may be unreliable, but the problem could also be related to your Amazon account or a setting on yourAlexaapp.

Amazon offers solutions for fixing theAlexawon’t playmusicissue onthis page, but they don’t resolve the issue often.

Why Alexa won’t play music?

There are quite a few reasons why your Alex won’t play music, the most common ones include poor internet connection, the device needs a reset or Alexa didn’t hear your command.

What can I do if Alexa won’t play music?

1. Improve your internet speed

Most times,Alexawon’t playmusicdue to poor network speeds. To get better internet speeds, try out the following techniques:

2. Confirm that your subscription is active

3. Restart your Echo

4. Choose Prime as your default music provider

This solution works especially with multiplemusicplayers on yourAlexaapp.

5. Confirm that the song is available

Alexa won’t play music because the song you’re trying to stream is unavailable.

Amazon Prime Unlimited has more songs than Prime Music. To troubleshoot yourAlexain this scenario, attempt to play a different song.

If this othermusicplays without issues, then you can guess that themusicyou’re trying to stream is not unavailable.

6. Open your firewall ports

7. Set your country in Amazon

8. Disable explicit filter

9. Deregister and re-register your Echo device

After deregistering your Echo, register and set it up again. This can also solve the issue ofAlexa randomly stopping.

10. Update your location, timezone, and language

Similar issues:

Even more, toeasily solve Alexa stopping randomly, take a closer look at our guide right away. Connectivity and compatibility issues are often the culprit.

Let us know which solution worked for you in the comments area below.

10 Quick Ways to Fix Alexa Not Playing Music & Main Reasons#

What can I do if Alexa won’t play music?#

1. Improve your internet speed#

2. Confirm that your subscription is active#

3. Restart your Echo#

4. Choose Prime as your default music provider#

5. Confirm that the song is available#

6. Open your firewall ports#

7. Set your country in Amazon#

8. Disable explicit filter#

9. Deregister and re-register your Echo device#

10. Update your location, timezone, and language#