3 Solutions to Use if HP Support Assistant is not Opening

Reinstalling the app is an efficient fix

3 min. read

Updated onJanuary 8, 2024

updated onJanuary 8, 2024

Share this article

Improve this guide

Read our disclosure page to find out how can you help Windows Report sustain the editorial teamRead more

Key notes

If you rely on your HP Support Assistant tool that comes pre-installed on HP computers to get update notifications and other things, not being able to use HP Support Assistant can be annoying. Is the HP support assistant not opening? Let us show you all you need to know to fix it.

Many users have reported similar issues in theMicrosoft community forums.

After I upgraded my laptop (HP Notebook 2000) to Windows 10 from 8.1, I can’t open HP support Assistant. It gives a message saying ” HP support assistant has encountered a problem and will shut down”.Could someone help suggesting a solution to this. Will remain grateful.

Why is HP Support Assistant not working?

When your HP Support Assistant is not working, there are a few common triggers that may be responsible for this, including:

Regardless of the trigger, you should be able to use our solutions to fix your HP assistant.

Is HP Support Assistant necessary?

You don’t typically require this program. Instead, you can update drivers using the Device Manager included in Windows.

Other tools, such as Windows system information, the DirectX Diagnostic Tool, the BIOS, etc., may include information about your computer. However, the hard drive, HP battery, and optical drive diagnostic tools could sometimes be necessary.

If your HP Support Assistant will not open as well, here are a couple of troubleshooting tips to help you resolve the issue.

How do I fix HP Support Assistant if it’s not opening?

1. Uninstall and Reinstall the assistant

2. Uninstall or disable the antivirus

3. Update your drivers

The HP Support Assistant usually works without any issues; however, if you face any problems, this guide should help you resolve them.

You should be able to apply these solutions if the HP support assistant is not working or starting, fails to extract cab, or if it was not installed successfully with error 2.

For those also experiencing issues with the HP Smart App, especially on Windows 11, find helpful solutions in our guide ontroubleshooting HP Smart App Windows 11 not working error.

Do let us know how you fixed the HP Support Assistant won’t open issue in the comments.

3 Solutions to Use if HP Support Assistant is not Opening#

Is HP Support Assistant necessary?#

How do I fix HP Support Assistant if it’s not opening?#

1. Uninstall and Reinstall the assistant#

2. Uninstall or disable the antivirus#

3. Update your drivers#