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4 Ways to Fix Packet Loss & Ping Spikes on Virgin Media

Apply these tested procedures and solve the issue right away

6 min. read

Updated onNovember 3, 2023

updated onNovember 3, 2023

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Key notes

Many users have been reporting massive packet loss & ping spikes on Virgin Media consistently, preventing them from accessing the internet.

While in most cases, the issue seems to be on the end of Virgin Media due to an overloaded and congested network, there could be external issues as well.

But if you are facingbad ping and high latency issues, you can refer to our post for some effective troubleshooting methods.

Why am I having packet loss on Virgin Media? These are some of the factors to consider:

So, if you suffer from huge packet loss on Virgin Media, we recommend you try the below troubleshooting methods to fix the issue.

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How do I fix packet loss on Virgin Media?

Before we head to the slightly complex fixes, here are some tips for basic troubleshooting:

If these don’t work, head to the solutions listed next.

1. Use a VPN

One of the safest options to solve packet loss is using a reliable VPN service. ExpressVPN is a top-notch software with a strong set of core features. Even thoughVirgin Media blocks some VPN providers, Express VPN is still compatible.

It helps you browse the internet without sacrificing your security or privacy. You can stream or download any content thanks to its unlimited bandwidth. You can also access any applications securely from anywhere.

Furthermore, ExpressVPN can improve your connection and streaming speeds if your ISP has been throttling traffic. It also keeps your online activity secure and more private because your connection is protected with tunneling and encryption. Thus, ISPs are incapable of inspecting your data packets.

This VPN can reduce ping and lower latency so you can get the most out of the streaming experience. To make sure your internet connection performs maximally, try to connect to a server location closest to your geographic location.

ExpressVPN

2. Update your network device

Once done, restart your PC and test your connection. The constant packet loss issue on Virgin Media should be fixed.

3. Modify your DNS Server address

4. Update your router’s software

The router will now restart, and the packet loss issue on Virgin Media should be resolved.

Is Virgin Media Internet good for gaming?

Though Virgin Media is good for gaming in general, a lot depends on the location and its services there. So, you must identify how Virgin Media Internet performs in a particular locality.

There areforumswhere some seem content with the services while others had ping at 7000 ms, which would make competitive gaming next to impossible. If the connection benefits others, try using aVirgin gaming broadbandfor better performance.

How do I test my packet loss?

You can follow the below instructions to test for packet loss on a Windows PC:

Once done, you can now check the results for the percentage of packet loss.

How can I improve my virgin media quality?

To improve the signal quality of the Virgin Media network, you can follow the below methods:

Besides, you can also make sure that you lower the internal load by reducing the number of users, which should automatically fix the issue.

Also, downgrading the hub or a firmware fix by VM or the Modem provider can help you fix the Virgin Media UDP packet loss issue.

But, if you are facing thepacket loss issue on Windows 10/11, you can follow our guide for quick and effective ways to solve it.

If you want toupgrade the firmware on Virgin Media Hub 3, read our guide for complete information.

In case you are facingVirgin Media Error Code w02on your Virgin Media TV box, read this guide to find the solutions.

For any other queries on Virgin Media or packet loss issues, leave a message in the comments box below.

4 Ways to Fix Packet Loss & Ping Spikes on Virgin Media#

How do I fix packet loss on Virgin Media?#

1. Use a VPN#

ExpressVPN#

2. Update your network device#

3. Modify your DNS Server address#

4. Update your router’s software#

Is Virgin Media Internet good for gaming?#

How do I test my packet loss?#

How can I improve my virgin media quality?#