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5 Ways to Fix the Error Code A19 on Stan

Ensure your content decryption component is up-to-date

5 min. read

Published onNovember 26, 2023

published onNovember 26, 2023

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Key notes

An error code dubbed A19 with theSorry, we can’t play the video. Please try againmessage may appear when you try to watch a video on Stan.

And since Stan is compatible with multiple devices, you can switch from one to the other. Still, we came up with ways to deal with this issue as you shall see below.

How do I fix error code A19 on Stan?

Begin with the following basic workarounds first:

1. Delete Stan app cache

1.1 Android/Smart TV

1.2 Android phone/tablet

1.3 Browser

1.4 Xbox

2. Re-establish your connection to Stan

2.1 On your TV

2.2 On your Xbox console

2.3 On your PS4/5

3. Re-enable the Widevine component

Widevine Content Decryption Module (Widevine CDM) is a software that allows playback of encrypted premium video content on web browsers, mobile devices, and set-top boxes.

It is widely adopted by content owners and service providers so if the error code A19 is persistent on Stan, the software may be disabled or outdated.

If you’re using other browsers, ensure you switch on this feature as well. The steps may vary slightly but these ones from Chrome give you a rough idea of how to go about it. Also, for Windows users, ensure to check whether theWidevinecdm.dllis missing or corrupted before trying again.

4. Adjust audio settings

On your Stan account, click on your profile then go toDevice Settings>Play stereo audio by defaultand toggle this option on. When you’re watching videos online, you’ll notice that some videos play without any problems while others are choppy or stop playing altogether.

This is because every video has its own encoding specifications. If the error code A19 on Stan is caused by the inability of your device to detect the right codec, changing to stereo mix can help resolve this issue because it is widely accepted and doesn’t require additional software or hardware.

5. Reinstall the app

Finally,contact Stan support teamif you’re still getting the error code A19 and you’ve triedother browsers to watch Stan content from. It could be an isolated problem with your account which they’ll be able to confirm on their end and offer solutions.

You may also benefit fromstreaming softwarethat will make your experience a breeze especially if frequently you encounter a lot of streaming errors.

We’re always open to hearing more about how our readers were able to solve these problems so if you have one up your sleeve, don’t hesitate to share it with us in the comment section below.

5 Ways to Fix the Error Code A19 on Stan#

How do I fix error code A19 on Stan?#

1. Delete Stan app cache#

2. Re-establish your connection to Stan#

3. Re-enable the Widevine component#

4. Adjust audio settings#

5. Reinstall the app#