Share this article
This article is translated in
Improve this guide
8 Ways to Fix HP Printer Won’t Scan in Windows 10
Use our steps below to fix your HP printer once and for all
7 min. read
Updated onMarch 27, 2024
updated onMarch 27, 2024
Share this article
This article is translated in
Improve this guide
Read our disclosure page to find out how can you help Windows Report sustain the editorial teamRead more
Key notes
HP is among the biggest printer brands for Windows 10&11. HP models are typically all-in-oneprinterswith which users can print and scan.Printerssuch as the HP Deskjet 2130 and Envy 5540 are highly rated models.
Yet, HP printers can still have their occasional scanning hiccups. That’s especially the case for users who have just upgraded to Windows 10/11 from Win 7 or 8.1. Some users have stated on forums that their HP printers don’t scan after a platform upgrade.
Why can I print but not scan on my HP printer?
The issue with the HP printer not printing arises from malfunctioning drivers most of the time. To solve your HP printer, you might have to reinstall or upgrade the driver for the printer.
Alternatively, the problem might be caused by compatibility difficulties, or it could even be that your Windows Defender is blocking specific crucial files and programs.
Users reported the following related issues that will also be covered in the solutions below:
Without beating around the bush too much, let’s see what you can do in order to fix your HP printer and get back to work.
How do I fix the HP printer if it won’t scan?
1. Check Platform Compatibility
If your HP printer doesn’t scan after upgrading to Windows 10/11, check that it’s compatible with that platform.
To do that, open theHP Printers – Windows 10 Compatible Printers pagein a browser. Then, expand an HP model series on that page to check if it includes your printer model. If theprinterisn’t compatible with Win 10, you’ll need a newprinteror a compatible platform.
Similarly, visit theWindows 11 Compatible HP Printers pageand check whether yours is included or not.
2. Reset the Printer
Turning theprinteroff and back on can occasionally fix scanning and printing issues. That is known as power cycling, which can reinitialize a scanner’s configuration parameters.
Please turn off theprinterand unplug its cable. Then plug theprinterback in and turn it on about 10 to 20 minutes later.
3. Reinstall the HP Printer Software
Reinstalling HP printer software is among the best resolutions for fixing HP printer scanning after upgrading to Windows 10/11. In addition, that will ensure users have the latest HP drivers for their models.
To be able to safely reinstall your HP printer software, no old files must remain on your PC. To do this, we recommend usingCCleaner, a tool specialized in removing junk or leftovers from old uninstalled programs.
CCleaner finds and removes all associated files and roots of selected old programs, especially so that you can safely reinstall your HP printer software.
4. Open the HP Print and Scan Troubleshooter
HP has Print and Scan Doctor software to fix printing and scanning for its printer models. So, that troubleshooter can fix numerous HP printer scanning errors.
5. Check that the Windows Image Acquisition Service is Enabled
The Windows Image Acquisition Service is among the more essential scanning services. Thus, some users might need to enable that service to fix their HP printers’ scanning.
6. Turn Off Windows Defender Firewall
This resolution might fix HP printer scanning for users trying to utilize a network printer. However, the Windows Defender Firewall can block network printer ports and communications. Therefore, turning WDF off, and perhaps other third-party firewalls, might fix scanning for some users.
Third-party antivirus software can also include firewalls. So, it might also be worth temporarily disabling third-party antivirus software before scanning.
Most antivirus utilities include a disable or turn off button of some description on their system tray context menus—Right-click the utility’s system tray icon to select its turn-off or disable the setting.
7. Reset the HP Printer & Scanner to Factory Default Settings
Some HP printers include an option that resets them to their default factory settings, which might fix scanning issues.
How users can select that option varies fromprintertoprinter. However, users can usually choose a Reset Factory Defaults option within the Setup or Tools menus on the printers’ control panels. Check the printer’s manual for details on resetting it to its factory default.
8. Run a System File Checker Scan
Corrupted system files can also be another factor behind scanning errors. Users can run a System File Checker scan to check for, and repair corrupted files and integrity violations.
For a more thorough file integrity scan, you should use aspecialized repair tool. This kind of software finds any corrupted system files, missing DLL, and broken registries and repairs them automatically for you.
How can I fix the HP printer if it won’t scan on Windows 11?
The solutions above are all compatible with Windows 10 and Windows 11. Therefore, to resolve the HP printer won’t scan issue in Windows 11, carry out the actions outlined above.
However, users can also submit a support case at theHP Customer Support websiteif more fixes are required.
How do I enable my HP printer to scan?
If you work from home or in a tiny office and need to print many documents or are getting ready to give an important presentation to your superiors, investing in a high-quality printer will help you speed up your tasks.
Thus, we recommend that you check out thefive best printers with feeder scanner dealsand find out the option that suits you best.
Was this a helpful guide to you? Don’t hesitate to leave a comment in the section below and tell us what you think. Thanks for reading!
More about the topics:HP printer,windows 10 fix
Matthew Adams
Windows Hardware Expert
Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things surrounding it.
He is passionate about the tech world, always staying up-to-date with the latest and greatest. With an analytical view, he likes problem-solving, focusing on errors and their causes.
In his free time, he likes to read and write about history and tries to always develop new skills.
User forum
0 messages
Sort by:LatestOldestMost Votes
Comment*
Name*
Email*
Commenting as.Not you?
Save information for future comments
Comment
Δ
Matthew Adams
Windows Hardware Expert
He is passionate about everything surrounding Microsoft’s OS, focusing on troubleshooting guides & tips for everyday problems.
