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AT&T Family Map Not Working: 5 Simple Fixes

Navigating GPS troubles with fresh app installs

4 min. read

Published onJanuary 9, 2024

published onJanuary 9, 2024

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Key notes

Keeping tabs on your loved ones puts you at ease so when the AT&T Family Map is not working, you should first check whether there’s a downtime. We got down to the main causes of this problem and how you can quickly resolve it.

Can you track a family member by AT&T?

AT&T offers a service called AT&T Secure Family that allows you to track the location of your family members.

You can utilize location tracking features to monitor the real-time location of connected family devices. The requirement here is you’ll have to download the Secure Family Companion App on the family member’s phone whom you wish to track.

What can I do if AT&T family map is not working?

Begin troubleshooting by checking off the following prerequisites:

1. Clear app cache and data

1.1 Android

1.2 iOS

2. Reinstall the parent app

2.1 Android

2.2 iOS

3. Disable your VPN

VPNs can sometimes interfere with location tracking servicesas they can mask or spoof the device’s GPS location. You candisable the VPN on your iPhone.

If you disable your VPN temporarily for troubleshooting purposes, make sure to re-enable it afterward if it is necessary for your security.

4. Rollback to a previous version

A good number of users complained that the issue of the AT&T family map not working started shortly after a new update. This could imply the latest update is infested with bugs. Since it may take a while for the AT&T technical team to address these issues, you caninstall an older version of the AT&T app.

AT&T doesn’t avail these older versions on their site but there are some third-party sites where you can get them. As these sites are sponsored, you need to be careful as the app may be bundled up with other software or even malware.

Ensure you have areliable antivirusthat can catch any viruses before they’re downloaded into your device.

5. Contact AT&T support

If the AT&T family map is still not working after trying the above steps,contact AT&T supportfor further assistance. They can help troubleshoot the problem and provide additional guidance

Sometimes it’s just a downtime that lasts only for a few moments. Additionally, other factors, such as poor signal or GPS settings on the device, could also impact the accuracy and functionality of location tracking services.

However, if tracking your loved ones is a life-and-death situation, we recommendother third-party apps that offer location-tracking featuresfor families as well.

These may provide additional functionalities and options for tracking and monitoring family members’ locations. And it’s not just your family members or loved ones whose location is important. You can alsofind the specific location where a picture was taken.

As for Windows 11 users, theFind My Device featureis perfect for keeping track of your device and goes as far as locking it remotely.

That brings us to a close but we’re keen to hear about any other solutions that may have worked for you. Do share them with us in the comment section below.

AT&T Family Map Not Working: 5 Simple Fixes#

What can I do if AT&T family map is not working?#

1. Clear app cache and data#

2. Reinstall the parent app#

3. Disable your VPN#

4. Rollback to a previous version#

5. Contact AT&T support#