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Attachment Unavailable in Messenger: How to Fix it
Did you or someone else delete it?
4 min. read
Published onDecember 13, 2023
published onDecember 13, 2023
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Key notes
If you’re getting anattachment unavailablemessage whenever you try to send or receive a file on Messenger, we explore various ways to enable you to view these attachments.
What does it mean when the attachment is unavailable?
This is a message you may receive on Facebook’s Messenger app that prevents you from opening a file shared. The most probable cause is that the sender deleted it, deactivated their account or the app has accumulated cache that has become corrupt.
What can I do if an attachment is unavailable in Messenger?
First, start with these preliminary checks:
1. Turn off background app refresh
1.1 PC
1.2 Android
1.3 iOS
Repeat the same steps for the Facebook app.
2. Clear app cache
2.1 PC
2.2 Android
2.3 iOS
Proceed to repeat the same steps with the Facebook app as the two are interconnected.
3. Review your privacy settings
4. Reinstall the app
4.1 PC
4.2 Android
4.3 iOS
Repeat the same steps for Facebook.
You can alsoreach out to Metaand report the issue to check whether it is site-wide or an isolated issue with your account.
The bottom line is that you have to keep trying as sometimes theMessenger app may not be working on your PCbut works on your phone. However, if you’resending a message but it isn’t getting delivered, that probably has to do with your connection so check out our guide on how to fix it.
Finally, if you’re still getting the attachment unavailable message, it may be time to tryother chat apps. What’s good about these is they don’t take up much space on your device because they’re browser-based.
We appreciate your feedback so if you have any other solution worth checking out, don’t hesitate to drop us a comment below.
More about the topics:Facebook Messenger
Claire Moraa
Windows Software Expert
Claire has a knack for solving problems and improving the quality of life for those around her. She’s driven by rationality, curiosity, and simplicity, and always eager to learn more about Microsoft’s products. With a background in teaching and reviewing, she breaks down complex topics into easily understandable articles, focusing mostly on Windows 11, errors, and software.
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Claire Moraa
Windows Software Expert
With a background in teaching and reviewing, she breaks down complex topics into easily understandable articles, focusing mostly on Windows 11 errors.
