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Dasher Must be Active DoorDash Error: How to Fix it

Make sure your account is not suspended

4 min. read

Updated onFebruary 13, 2024

updated onFebruary 13, 2024

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Key notes

Many DoorDash drivers (or Dashers as they are referred to) came across theDasher must be active to schedule dasheserror on the Android or iOS mobile app. This was usually the case with new Dashers, but a few established drivers, too, faced the same problem.

What does it mean for a dasher to be active? A dasher is considered active when they have completed the sign-up process, underwent the background check, and added a Red Card to their profile.

Common reasons you are unable to do deliveries on DoorDash are:

How do I fix the Dasher must be active DoorDash error?

Before we start with the slightly complex solutions, try these quick ones:

If none work, head to the fixes listed next.

1. Add the DoorDash’s Red Card to your profile

Dashers need the prepaid Red Card to pay for some of the orders, and it’s received during the orientation or delivered along with the welcome kit. But if you haven’t got one,order your Red Card online.

After you receive the Red Card, enter the delight number and the last four digits in the dedicated section of the app to activate it. Many dashers keep a backup Red Card to not lose out on deliveries.

Almost 9 out of 10 riders were able to get rid of theDasher must be activeDoorDash error by ordering and adding a Red Card to their profile.

2. Choose a vehicle

If you don’t yet have a dash type added to your account, check the steps outlined on theofficial websiteand add a vehicle to start dashing!

3. Clear the app cache

4. Check for account suspension

The error is just as likely to appear when your DoorDash account is placed under suspension. Though you are supposed to receive an email informing you of the same, this is not always the case. But it’s best that you check the linked email account, even theSpamfolder.

The likely reasons for suspension are driving under the influence, fraud, duplicate accounts, and theft, amongst others. Remember, acceptance rating doesn’t play a role here.

5. Contact the support team

When nothing else works, it’s best that you contactDoorDash’s dasher support. Based on forum reports, DoorDash support doesn’t seem very actively involved with queries, but a few did manage to get help.

Besides, there isn’t much you can do. So, contact them, share your concerns, and wait for a resolution!

Most likely, you should have a solution for theDasher must be activeDoordash error by now, and if not, wait for a while. It took many dashers months to finally make deliveries again again.

Also, remember,CreateShiftV2 Dasher must be active to schedule dashes (actual:Optional(400), Expected: [200]), too, means the same thing, and these solutions will help.

And if you are facingDoorDash Error code 500, whether as the end user or the dasher, an unstable Internet connection is to blame!

Many also encounteredDoorDash Payment failed error, but we tackled that issue in a separate guide.

For any queries or to share what worked in your case, drop a comment below.

Dasher Must be Active DoorDash Error: How to Fix it#

How do I fix the Dasher must be active DoorDash error?#

1. Add the DoorDash’s Red Card to your profile#

2. Choose a vehicle#

3. Clear the app cache#

4. Check for account suspension#

5. Contact the support team#