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Disney Error Code 43: How to Fix it
Make sure the content is available in your region
5 min. read
Published onNovember 21, 2023
published onNovember 21, 2023
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Key notes
Streaming errors on Disney Plus are uncommon, but when you encounter one likeError Code 43, things are tricky to troubleshoot. The reason, there’s no relevant information provided in the message,
The error message reads,We’re sorry, but we cannot play the video you requested. Please try again. If the problem persists, visit the Disney+ Help Center (Error Code 43).
What is Error Code 43 on Disney Plus?
The error code highlights a connection issue between the device and the Disney Plus servers. It also appears due to billing problems or when content is not available in your region. Besides, the device’s network settings could be to blame when all shows throw the error.
How do I fix error 43 on Disney Plus?
Before we start with the slightly complex solutions, try these quick ones:
1. Connect via a reliable VPN
When faced with Disney PlusError Code 43, your primary approach should be to use aneffective VPN solution. These will reroute the connection through another IP, eliminating any regional server issues.
Remember, it’s critical to use a reliable VPN, or you might come across other errors likeDisney PlusError Code 73.
For watching streaming platforms it is recommended to use a VPN with great connection speed and a large number of servers, in case you want to bypass some geo-restrictions.
ExpressVPN is great for this task, not only because it ticks both those requirements but also comes with enhanced security features, so you won’t have to worry about your online privacy.
ExpressVPN
2. Check your billing status
Often, issues with the Disney Plus billing or an in-process payment status can triggerError Code 43. If you recently subscribed to the streaming service, wait for 24 hours or so. Remember, 3 out of 5 times, it was issues with the billing to blame.
Besides, you can check the payment status on the payment platform, say PayPal, or your credit card’s digital statement, and make sure the payment has gone through. In case the payment failed previously, use a different method.
SeveralDisney Plus errors, for instance,Error Code 9, arise due to billing issues.
3. Update the Disney Plus app
For Android devices, you will have to check theGoogle Play Storeand, for iOS devices, theApple App Storefor updates.
4. Reset the network settings
Resetting the network settingswill eliminate any trivial misconfiguration at your end, triggering the Disney PlusError Code 43.
5. Change the DNS server
While we went with Google’s public DNS, there’s always the option to set thefastest DNS server near youfor higher speed. Changing the DNS server also helps withDisney PlusError Code 92.
6. Reinstall the Disney+ app
7. Contact the Disney Plus support
When nothing else works againstError Code 43, the last option is to contactDisney Plus support, as stated in the error message.
Disney Plus provides both an option to chat with the support agent or talk to one over call, though these may vary with region.
By now, you should have fixed Disney PlusError Code 43. Remember, on a mobile phone or streaming device, you can also clear the app cache and data instead of deleting it right away. And, do make sure that the content is available in your region.
Before you leave, discover some quick tips toincrease the Internet speed on your PCand significantly improve the streaming experience.
For any queries or to share what worked for you, drop a comment below.
More about the topics:Disney Plus,Streaming error
Kazim Ali Alvi
Windows Hardware Expert
Kazim has always been fond of technology, be it scrolling through the settings on his iPhone, Android device, or Windows PC. He’s specialized in hardware devices, always ready to remove a screw or two to find out the real cause of a problem.
Long-time Windows user, Kazim is ready to provide a solution for your every software & hardware error on Windows 11, Windows 10 and any previous iteration. He’s also one of our experts in Networking & Security.
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Kazim Ali Alvi
Windows Hardware Expert
Kazim is specialized in hardware devices, always ready to remove a screw or two to find out the real cause of a problem.
