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Disney Plus No Valid Bitrates Error: How to Quickly Fix it
A smooth stream requires adequate bandwidth to match
4 min. read
Updated onOctober 30, 2023
updated onOctober 30, 2023
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Key notes
When streaming content on Disney Plus and you notice playback issues, you’re likely experiencing the no valid bitrates error.
A bitrate that is too low will result in poor quality video and audio, but too high a bitrate can cause problems with streaming, so you need to achieve a balance.
What does no valid bitrate mean?
A video encoded with a bitrate below or above the acceptable level will have no valid bitrate and may not play.
When this happens, it could mean the original source was encoded at too high or too low a bitrate on film but later converted to digital. The new video format then becomes incompatible with your current bandwidth limits.
How do I fix the Disney Plus No Valid Bitrates Error?
1. Adjust your streaming resolution
Disney Plus allows you to stream content in three modes:Automatic, Moderate, and Save Data. The Automatic mode is the default one, which streams content in 4K quality, Moderate in HD, and Save Data in the lowest quality.
With the no valid bitrates error, you may be trying to stream a movie in 4K resolution, but your device doesn’t have enough bandwidth or processing power to play it smoothly. You can play with these settings until you get an uninterrupted streaming experience.
2. Resolve your connectivity issues
A myriad of connection problems could be why you’re facing the no valid bitrates error on Disney Plus. To cover all the bases, ensure you have notset bandwidth limits, and check with your ISP to verify there are no caps on your Internet speeds.
To boost your speeds, disconnect bandwidth-hogging devices from your connection, power cycle your router, update its firmware, and reset it where applicable.
In other cases, enable/disable your VPN connection, especially when trying to access content from an unauthorized location, lest you run into theprotected license error. For extreme situations, reset your network connection orreplace your routerif it’s old and causes issues with streaming.
3. Update your Roku device software
4. Reset your device
If you have recently updated your software or installed certain apps, then it is possible that there was a conflict between them and the existing software on your device. Windows devices, browsers, and Roku are easier to reset through their settings.
If you are using an older model TV model, turn it off by unplugging it from power for 30 seconds and then plugging it back in again. Wait for about 5 minutes before turning it back on again.
5. Reinstall Disney Plus
If the above steps didn’t fix the problem, reinstalling Disney Plus might do the trick. Uninstallation will vary depending on your device, but for Windows, go toSettings > Apps>Apps & features>Find Disney+and tap Uninstall.
Ensure youclear residual files, then go back to your app store and download it again.
6. Use a different streaming device
You can also use a different device to verify whether the problem lies with your device or Disney Plus’ servers. Disney Plus is supported on various devices such as Xbox, Roku TV, and web browsers.
As a matter of fact, you can try one of thebrowsers recommended for streamingif you’re looking for an enhanced experience.
After trying out different platforms and you get this error on both devices, it’s likely that Disney is having server issues and it’s not a device-specific bug.
7. Contact customer support
If you’ve already tried everything and still can’t get your video to play, you will need further assistance. Unfortunately, there are some issues that only theDisney Plus teamcan resolve.
And while you may have found an answer to the no valid bitrates error, there are still manyother Disney Plus errorsyou may encounter. Luckily, we uncover most of them and give you top-tested solutions.
These steps are easy to implement and should work to resolve your issue. Give them all a try if needed, then report back to us with the results.
More about the topics:Disney Plus,Fix Disney Plus
Claire Moraa
Windows Software Expert
Claire has a knack for solving problems and improving the quality of life for those around her. She’s driven by rationality, curiosity, and simplicity, and always eager to learn more about Microsoft’s products. With a background in teaching and reviewing, she breaks down complex topics into easily understandable articles, focusing mostly on Windows 11, errors, and software.
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Claire Moraa
Windows Software Expert
With a background in teaching and reviewing, she breaks down complex topics into easily understandable articles, focusing mostly on Windows 11 errors.
