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Does Alexa Keep Stopping? Here’s How to Fix it

No breaks for Alexa with these tips

4 min. read

Updated onFebruary 5, 2024

updated onFebruary 5, 2024

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Key notes

Alexa is a convenient voice service, so you may have to go the old-school way of manually tuning your music when it stops. However, before you resort to this method, we outlined a few fixes to restore it to normalcy.

Why is my Alexa stopping randomly?

Connectivity and compatibility issues are at the top of the list, but their functionality can also be affected by bugs or glitches. Notably, Alexa may also stop randomly due to firmware updates or server maintenance issues.

How do I stop Alexa from disconnecting?

Kickstart off troubleshooting with the following preliminary steps:

1. Check for firmware updates

Be sure to also check for software updates on your Android or iPhone for better compatibility with the software.

2. Switch your network band

Depending on the version of the Alexa app and the device you are using, you may have to downgrade or upgrade your network band. Older devices work well with the 2.4GHz because they have better compatibility and range.

Remember that while switching to the 2.4GHz band may improve connectivity, it might result in slower Wi-Fi speeds compared to the 5GHz band. This is because the 2.4GHz band is more crowded with devices and can be more susceptible to interference.

3. Change your Wi-Fi channel

By changing the Wi-Fi channel, you can potentially improve the connection stability and reduce the frequency with which Alexa keeps stopping.

4. De-register and re-register your device

And if your device has malfunctioned, you canupgrade to a new and relatively affordable Echo devicefor an improved connection. You can also easilyconnect Alexa to your receiverif you already have a stereo.

5. Reset your Alexa device

Resetting can also help with any otherAlexa connectivity issuesyou may be facing.

6. Contact Amazon support

If the issue persists, it is advisable toreach out to Amazon customer supportfor further assistance. They can provide specific troubleshooting steps based on your device and network setup. Personalized troubleshooting advice may be what you need since the issue may be unique to you.

If it’s a server issue, all you can do is wait. However, ifAlexa won’t play musicfrom your favorite music player, it may be time to move to another. We have an extensive library ofother music playersthat suit different needs, so be sure to check it out.

Better yet, Alexa is not the only voice assistant available. If it keeps stopping, you can try usingother voice assistant software. You may find out they have better features compared to Alexa.

This isn’t the only issue; many reported that they can’t download the Alexa app for Windows 11; we covered this problem in a separate guide.

And that’s a wrap from us but if you have any other solution you think we should know about, leave us a comment below.

Does Alexa Keep Stopping? Here’s How to Fix it#

How do I stop Alexa from disconnecting?#

1. Check for firmware updates#

2. Switch your network band#

3. Change your Wi-Fi channel#

4. De-register and re-register your device#

5. Reset your Alexa device#

6. Contact Amazon support#