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Error Code 24 on Disney Plus: 3 Ways to Fix It
Troubled with the error code 24 on Disney+? Here’s what you can do
5 min. read
Updated onNovember 6, 2023
updated onNovember 6, 2023
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Key notes
Sometimes, while trying to play content on Disney Plus, you may encounter an issue connecting to your account and see error code 24. The error message reads,Sorry, we are having trouble connecting to your account. Please re-enter your account information and try again. If the problem persists, visit the Disney+ Help Center (Error Code 24).
If you are watchingDisney Plus on your browser, here’s a list of the best we recommend for a superior viewing experience.
What is the error code 24 on Disney Plus?
Disney Plus error code 24is a temporary bug in the app triggered by internet connection issues. This prevents you from signing into yourDisney Plus account.
Another prevalent cause behind the error is when there is a problem with the Disney Plus servers, which may also bring uperror code 1026.
Lack of bandwidth or issues with TCP/IP is another reason you may encounter error code 24 while playing video on Disney Plus.
How do I fix the error code 24 Disney Plus?
Try some of the preliminary checks to rule out any significant issues:
If the above steps fail to fix theerror on Disney Plus, we have a few proven methods to get rid of the issue.
1. Log out and log back into Disney Plus
Now that you have successfully logged out, you can launch your Disney Plus app again and log back in. You should not encounter the error code 24 again. This also helps with theDisney PlusError code 14.
IfDisney Plus is not working on Firefox,we have some great tips in our detailed post here to fix the issue.
2. Restart the device
You have successfully restarted your Android phone, and you should not encounter the error code 24 on Disney Plus again.
The Disney Plus app should now play your favorite content without any error codes on your Android TV.
IfDisney Plus is not mirroring TV, we have some effective methods to help you fix the issue.
Your Apple TV should now play content on the app without showing the error code 24.
You should not encounter the error code 24 on Disney Plus on your iOS device again.
Once your Windows device reboots, open the app and check if you still see the error code 24 as you try to open a video.
3. Reinstall the Disney Plus app
Once done, reboot your device and download and install the Disney+ app. Now, you can play the content without any errors.
Reinstalling the Disney Plus app is a common solution to many other issues related to the app, includingerror code 73.
Alternatively, you can select aWi-Fi extender from our recommendationsand use it to view your content and eliminate the error code 24 on Disney Plus.
If none of the above methods work, you can contact your Internet Service Provider (ISP) to check for any Internet outage. They may have set data caps, causing streaming issues like theno valid bitrates error.
For any other queries related to Disney Plus or errors on OTT platforms, do let us know in the comments section below.
More about the topics:Disney Plus,error,Fix Disney Plus
Madhuparna Roy
A diploma holder in computers and with a keen interest in technology, Madhuparna is passionate about writing How-to guides and helping people solve the most intricate Windows issues.
It all started with the evolution of mobile phones and Google, and that has now settled with Windows.
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