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Fix: Alexa App Stuck in Setup [Full Guide]

4 min. read

Updated onMarch 14, 2024

updated onMarch 14, 2024

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Have you got a new Alex device, but the Alexa app is stuck in the setup? It can be frustrating, but you are not alone. Several users have reported having trouble setting up the Alexa app on their Alexa device in the Amazon Forum.

According to user reports, the Alexa setup process issue can occur due to compatibility issues, incorrect configuration, VPNs, ad guards, and an outdated OS.

This article explores some troubleshooting tips and provides a detailed step-by-step guide to help you resolve the Alexa app stuck-in setup issue.

How can I fix the Amazon Alexa app getting stuck at preparing your screen error?

1. Perform a restart and check for device compatibility

Restart your device

At times, a quick restart can resolve temporary issues with the device. Press and hold the power button on your phone and select Restart. Make sure to turn off and turn on yourAlexadevice as well.

If restarting the device did not work, check for device compatibility.Alexadevice requires you to have installed the latest version of Android OS and iOS to work.

Check device compatibility

TheAlexaapp is compatible with Android 4.4 or higher and iOS 8.0 or higher. If your device meets the requirements, proceed with the following steps below.

Turn on Location

Proceed with the setup process and check for any improvements.

2. Check date and time

Android

iOS

Once the correct date and time are set, close and relaunch the Alexa app. Initiate the setup to see if the issue is resolved.

3. Disable Smart Network switch

The Smart Network switch feature helps Android users switch between Wi-Fi and cellular networks depending on signal strength. However, it can also cause issues during theAlexaapp setup. You can re-enable the option once the setup process is complete.

Disable ad guards and VPNs

If you are using a VPN or ad guard, it can create conflict with theAlexaapp setup. Try disabling your device’s VPNs and ad guard app before launching theAlexaapp to see if that resolves theerror.

4. Check for app and system update

App update

Update system

5. Reinstall Alexa app

Once installed, open the app and try to set up yourAlexadevice using theAlexaapp.

6. Set up Alexa using the web app

If you complete all the steps successfully, yourAlexasetup should be complete without issues.

If you experience the Alexa app being stuck on a setup problem, check your device for compatibility issues and make sure the device and the app are up to date. Next, look for configuration errors and third-party app conflicts.

And if you’re looking forconfirmed methods to fix Alexa which keeps stopping, check for updates, switch to a faster network band, or choose other tips presented in our dedicated guide.

Feel free to let us know in the comments which method helped you resolve the issue.

Fix: Alexa App Stuck in Setup [Full Guide]#

How can I fix the Amazon Alexa app getting stuck at preparing your screen error?#

1. Perform a restart and check for device compatibility#

2. Check date and time#

3. Disable Smart Network switch#

4. Check for app and system update#

5. Reinstall Alexa app#

6. Set up Alexa using the web app#