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FIX: Dropbox Smart Sync is not working
3 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
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Key notes
DropboxSmart Sync not working means that you won’t be able to make filesavailable online-only.The service is available toDropboxBusiness teams,DropboxPlus, and Professional users.
If you fall under any of the above categories butDropboxSmart Sync is not showing up, you can fix it with the tested methods on this page.
How to repair Dropbox Smart Sync that is not working
1. Disable your antivirus
The operations of antivirus or other security software can be whyDropboxSmart Sync is not working. Your antivirus might have mistakenly identified the process as malicious and blocked it.
The fastest way to check if theDropboxSmart Sync problem is from your antivirus is to disable the antivirus and retry.
2. Whitelist Dropbox from Windows Defender Firewall
. Press Enter to go to this path.
3. Re-install the Dropbox app as an Administrator
4. Check users’ Smart Sync and privileges
If you could access Smart Sync, confirm that you haveDropboxinstalled as an Administrator on the computers on which you intend to use the feature.
Administrators ofDropboxBusiness teams can also verify the members who installed the application with elevated privileges. Note that to do this, you must first deactivate Smart Sync.
Note, for the last solution, that some users may not be able to install theDropboxapplication as Administrators without the help of a professional IT department or team.
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More about the topics:dropbox,Dropbox Guides,syncing issues
Vlad Turiceanu
Windows Editor
Passionate about technology,Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world.
Coming from a solid background in PC building and software development, with a complete expertise in touch-based devices, he is constantly keeping an eye out for the latest and greatest!
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Vlad Turiceanu
Windows Editor
Coming from a solid background in PC building and software development, he’s a Windows 11 Privacy & Security expert.
