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Fix: Netflix.com is Not Responding in Browser
Give a try to these quick methods now
6 min. read
Updated onJanuary 22, 2024
updated onJanuary 22, 2024
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Netflix.com is a great video-streaming service for watching movies. However,Netflix doesn’t always stream moviesentirely smoothly. Some Netflix users have stated that movies freeze and get stuck loading when they try to play them in theirbrowsers.
One Chrome user stated, “I get no error message, all I get is a constant loading screen any time I try to watch a movie or show on Netflix.” Thus, Netflix.com stops responding in theirbrowsers. These are some of the potential resolutions that might fix Netflix.com when its playback freezes and stops responding inbrowsers.
What to do if Netflix stopped responding?
1. Update Your Browser
Netflix.com’s supportedbrowsersneed to be reasonably updated versions to stream its movies. For example, Google Chrome must be version 37 or higher for HTML 5 playback in Windows 10. As such, make sure that the browser you’re utilizing is the most updated version to ensure it’s optimized for Netflix’s web player.
You can download the latest version from thebrowser’s website or check for updates. This is how you can check for Google Chrome updates.
— RELATED:Free* VPNs that work with Netflix [2018 Guide]
2. Clear Browser Data
3. Switch to an Alternative Browser
This isn’t exactly a fix, but you might find that Netflix.com streams movies ok in an alternativebrowser. Safari, Chrome, Firefox, Edge, Internet Explorer, and Opera are the six supported browsers you can utilize with Netflix.
If you’re browsing Chrome, try playingNetflix.com movies in Edge(which can stream movies at higher resolutions) or Opera.
⇒Get Opera
4. Reset the Browser
Resetting yourbrowserwill also clearbrowserdata, restoring the software to its default settings and disabling (or removing) extensions. That will ensure there aren’t any extensions undermining Netflix playback. You can reset Google Chrome as follows.
5. Set Up a new Browser Profile
6. Adjust Netflix Playback Settings
Netflix includes three video-quality playback settings. Video streams might freeze if the Netflix playback setting is too high for your internet speed. You can adjust the playback setting by logging in to Netflix, clickingYour Accountand selectingPlayback settingsin Your Profile.
Then, you can select Low, Medium, or High video quality options for playback. Select theLoworMediumoption for your playback.
7. Turn Off Third-Party Antivirus Software
Antivirus utilitiescan also have an impact onNetflix playback. They might evenblock videos playing. So turning third-party antivirus software off might fix Netflix.com freezes. Right-click your antivirus utility’s system tray icon to select a disable option that will temporarily turn off the software.
If you can’t find a disable option on the context menu, open the utility’s primary window to select a disable or turn off option on its settings menu or tab.
— RELATED:9 ways to fix Netflix black screen on your computer
8. Update the Silverlight Plug-in
Netflix’s video streams depend on theSilverlight plug-inand HTML 5. Silverlight is more essential in olderbrowserversions. Netflix freezing can often be due to an outdated or corrupted Silverlight plug-in. So updating Silverlight might ensure more responsive movie playback in yourbrowser.
9. Close Background Software and Tabs
Netflix.com video streams might also freeze when you’re overextending your system’s resources. Don’t play Netflix movies with other third-party software open on your taskbar and within the system tray. Browser tabs andextensionsalso hog RAM. So make sure that there’s only one tab open in yourbrowserwhen you play Netflix movies and turn off allbrowserextensions. That will maximize system resources for Netflix.com. You can close background third-party software with Task Manager as follows.
If it’s still not working, consider switching to another provider such as Disney+, one of the biggest streaming services in the US, offering its users a wide range of original movies and exclusive contentforonemonthlysubscription fee.
⇒Get Disney+
Those are a few of the resolutions that might fix movie playback freezing within Netflix.com. Remember, however, that abrowserisn’t essential for Net’s movies, and you may encounter another variation of the same error incode m7362 1269. You can also play movies within theNetflix appforWindows 10and 11, which you can download fromthis webpage.
More about the topics:Netflix connectivity errors,windows 10 fix
Matthew Adams
Windows Hardware Expert
Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things surrounding it.
He is passionate about the tech world, always staying up-to-date with the latest and greatest. With an analytical view, he likes problem-solving, focusing on errors and their causes.
In his free time, he likes to read and write about history and tries to always develop new skills.
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Matthew Adams
Windows Hardware Expert
He is passionate about everything surrounding Microsoft’s OS, focusing on troubleshooting guides & tips for everyday problems.
