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Fix: Sorry, we’re Having Trouble with the Home Location Hulu

Give a try to these quick solutions right away

4 min. read

Updated onNovember 6, 2023

updated onNovember 6, 2023

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Key notes

Huluis an awesome streaming media platform where you can watch popular movies and TV shows, along with Hulu Originals and live television.

Unfortunately, many Hulu users report theSorry, we’re having trouble loading your home locationerror.

It prevents them from using Hulu on their computer, smartphone, or smart TV. If you’re one of them, here’s what you need to do to eliminate thehome networkissue.

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How do I repair theSorry, we’re having trouble loading your home location erroron Hulu?

1. Check your home network settings on Hulu

It’s impossible to set your home network on Hulu while connected to a mobile network (e.g. 3G/4G data plan) or shared Wi-Fi networks (e.g. public hotspots).

You can change your home network up to 4 times within 12 months. Otherwise, you’ll be locked out of your account and keep getting thewe can’t verify your email addresserror message.

2. Connect to your home network

Your device must be connected to the same home network you registered on Hulu.

For instance, if you’re visiting a friend and want to watch Hulu together using your personal account, it’s technically possible to switch your home network.

But then you have to switch it back to yours. It totals to three home network changes out of the four permitted during one year, so it’s probably not worth it.

If you’re home, however, ensure your device isn’t accidentally connected to another network outside of your home (e.g. a neighbor’s, your mobile data plan).

For example, if your smartphone is connected to both Wi-Fi and data, disable the data plan to eliminate any network connectivity conflicts.

3. Disable your VPN or proxy

Hulu is able to identify your home network by your IP address. If you have aVPNor proxy server enabled on your desktop, laptop or tablet, turn it off before attempting to connect to Hulu.

If you have previously installed a VPN client on your router, you have also to deactivate it.

4. Use a VPN with split tunneling for desktop

If you’re living in a country with Hulu access but wish to continue using a VPN for online privacy, get a VPN that supportssplit tunneling mode.

It allows you to redirect network traffic to the VPN and to the public Internet at the same time.

When it comes to Hulu, you can divert your web browser to the public Internet. And you can use another browser for securely navigating the web through the VPN.

From this point on, your web browser will not connect to the VPN. But you can use any other web browser and software applications, including torrenting clients.

We recommendPrivate Internet Accessbecause it has not only split tunneling mode but also other cool features.

More about PIA:

Private Internet Access

5. Contact your ISP

If you set your home location on the Hulu account page and then switched Internet service providers, you have a new IP address.

There’s nothing else you can do besides registering a new home network on Hulu.

However, if you have a dynamic IP address, it regularly changes, resulting in theSorry, we’re having trouble loading your home locationerror on Hulu.

Sometimes, it’s possible toset a static IP on a Windows PC. Otherwise, contact your ISP to see about using a static IP address.

To recap, you can fix theSorry, we’re having trouble with your home locationerror on Hulu by connecting to the home network you registered with the streaming service.

You must also disable any VPN, proxy, or similar tool that changes your IP address, as well as contact your ISP if you have a dynamic IP address to request a static IP.

If you’re a privacy-concerned user uncomfortable with disabling their VPN for any reason, get a VPN service that supports split tunneling mode.

Fix: Sorry, we’re Having Trouble with the Home Location Hulu#

How do I repair theSorry, we’re having trouble loading your home location erroron Hulu?#

1. Check your home network settings on Hulu#

2. Connect to your home network#

3. Disable your VPN or proxy#

4. Use a VPN with split tunneling for desktop#

Private Internet Access#

5. Contact your ISP#