Share this article
Improve this guide
Fix: The Network You Are Using May Require You to Visit its Login Page
This issue is usually caused by captive portals
4 min. read
Published onOctober 17, 2023
published onOctober 17, 2023
Share this article
Improve this guide
Read our disclosure page to find out how can you help Windows Report sustain the editorial teamRead more
Key notes
You connect to a Wi-Fi network but when you open a browser, you get the messageThe network you are using may require you to visit its login page.All of the editors at Windows Report have faced this message at least a few times but we know how to fix it quickly.
Why does Wi-Fi require you to visit its login page? The Wi-Fi requires you to visit the login page because most likely you’re using a public Wi-Fi network that is running a so-called captive portal that requires accepting some terms of service.
How do you fix Wi-Fi that requires login?
Before getting deeper into our solutions devised by the WR networking team, try a few workarounds:
1. Reset the network settings
Assuming that your network settings have been altered and now lead to a captive portal, this solution will bring everything back to normal. It works on both Windows 11 and 10 seamlessly and you won’t see any network login screen or a portal login in your browser.
We also have a complete guide on how toreset the TCP/IP stack on Windows 11that will help you with more methods of doing that.
2. Forget the hotspot and reconnect to your own
If the hotspot you connected to lately was set to auto-connect, you might seeThe network you are using may require you to visit its login pagemessage, but if your PC forgets that connection, it won’t be able to do that again.
On Windows 10, you can do the same by navigating to Settings > Network & Internet > Wi-Fi > Manage known networks. If awebsite is not accessible, read this guide to learn how to get through.
3. Reset your browser to factory defaults
We used Google Chrome as an example because it’s the most popular browser, but all the modern browsers have the reset feature in their Settings menus.
If you don’t want to fully reset your browser, you can start by deleting the browser cache and cookies, removing any proxies, and uninstalling any add-ons you might have loaded recently.
So, by following the solutions tested by the WR software team, you will get rid of any captive portals and your internet connections should be back to normal.
Usually, resetting the internet settings and flushing the DNS should work but, in some cases, you also need to get rid of the problematic hotspot or reset your browser.
If yourWindows 11 PC can’t connect to a network, the highlighted guide will help you with the right solutions.
In case you’re facing theNetwork Change Detected error, read this article for methods to fix it.
Go to the comments section below and leave us a note if you have further questions.
More about the topics:network error,Wi-Fi issues
Claudiu Andone
Windows Toubleshooting Expert
Oldtimer in the tech and science press, Claudiu is focused on whatever comes new from Microsoft.
His abrupt interest in computers started when he saw the first Home Computer as a kid. However, his passion for Windows and everything related became obvious when he became a sys admin in a computer science high school.
With 14 years of experience in writing about everything there is to know about science and technology, Claudiu also likes rock music, chilling in the garden, and Star Wars. May the force be with you, always!
User forum
0 messages
Sort by:LatestOldestMost Votes
Comment*
Name*
Email*
Commenting as.Not you?
Save information for future comments
Comment
Δ
Claudiu Andone
Windows Toubleshooting Expert
Oldtimer in the tech and science press, with 14 years of experience in writing on everything there is to know about science, technology, and Microsoft
