Share this article

Improve this guide

Fix the Xbox One 0x91d70000 error in just a few easy steps

With a quick fix you will never encounter the error again

3 min. read

Updated onFebruary 26, 2024

updated onFebruary 26, 2024

Share this article

Improve this guide

Read our disclosure page to find out how can you help Windows Report sustain the editorial teamRead more

When trying to play a Blu-ray, DVD or Xbox One Game disc, you may encounter theXbox Oneerror 0x91d70000. This error can occur due to a firmware glitch, network issues, issues with the disc, file corruption, or optical drive hardware failure.

One user reported a similar error in theMicrosoft communityforum.

Was onXbox Oneplaying bf4. Game just quit and I got cannot read disc / bluray… With error0x91d70000.I ejected the disc and put back in…  Nothing on the disc..  Has anyone else experienced this? Should I send it back?

In this article, we have listed a couple of troubleshooting tips to help you resolve theXbox OneError 0x91d70000.

What to do if I get Xbox One Error 0x91d70000 when playing a Blu-ray disc?

What to do if I get Xbox One Error 0x91d70000 when playing a Blu-ray disc?

1. Perform a power cycle

2. Clean your disc

3. Clear Persistent storage

Clearing the Persistent storage as reported by the users has helped them resolve the error.

4. Check for optical drive failure

TheXbox OneError 0x91d70000 is associated with the console’s failure to read the game or Blu-ray disc, but this issue can be related toThe person who bought this needs to sign inerror as well.

Follow all the troubleshooting tips in this article one by one to see any of them helps. If not, check your console’s optical drive for hardware failure.

More about the topics:xbox,Xbox error codes,xbox one

Tashreef Shareef

Tashreef Shareef is a software developer turned tech writer. He discovered his interest in technology after reading a tech magazine accidentally. Now he writes about everything tech from Windows to iOS and streaming services to IoT at WindowsReport.

User forum

2 messages

Sort by:LatestOldestMost Votes

Comment*

Name*

Email*

Commenting as.Not you?

Save information for future comments

Comment

Δ

Tashreef Shareef