Fix: There was a Problem Authenticating Ownership of This Product

Fix the product ownership error and play your Ubisoft favorites

2 min. read

Updated onFebruary 22, 2024

updated onFebruary 22, 2024

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Ubisoft game owners reported experiencing an annoying issue when trying to launch their favorite games. Although they purchased their games via their Steam accounts, the error messageThere was a problem authenticating the ownership of this productprompts when you try to launch the respective games.

This issue is usually known to be triggered by Uplay errors, but we know how to fix it.

How do I fix the There was a problem authenticating ownership of this product in Uplay

1. Restart both clients

2. Re-log into Uplay

3. Change the Uplay password

4. Open the game in Uplay

If the game does not open through Steam, make sure to open it using Uplay. If this fixes the issue, you should then be able to open the game through Steam as well.

5. Contact Ubisoft Support

If you’re using Steam Share and receive the error message, you should contact Ubisoft Support.

Verify your account information and the account you’re sharing the game with.

We hope you were able to fix the Uplay authentication issue using one of our solutions. If you found this article helpful, leave a comment in the comment section below.

Fix: There was a Problem Authenticating Ownership of This Product#

How do I fix the There was a problem authenticating ownership of this product in Uplay#

1. Restart both clients#

2. Re-log into Uplay#

3. Change the Uplay password#

4. Open the game in Uplay#

5. Contact Ubisoft Support#