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Fix: Windows Hello PIN This Option is Currently Unavailable
Easy steps to bring back the PIN option
7 min. read
Updated onOctober 17, 2023
updated onOctober 17, 2023
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If you get the message,This option is currently unavailablefor Windows Hello PIN, you are in the right place.
One of Windows 10’s enhanced security features is an option to sign in with a PIN code, but some users report that this option isn’t available on Windows 10. The PIN code is always helpful for logging in because it’s faster to enter than a regular password and more accessible to remember.
But it seems that some Windows 10 users cannot add it, or it does not work. Also, the PIN sign-in option can be greyed out or not appear. Here are common causes and solutions.
Why does Windows say my PIN is unavailable?
There are a few factors known to trigger this problem. The most common of these include:
Note that this problem may come in different forms, includingWindows hello PIN This option is currently unavailable, This setting is managed by your organization,This option is currently unavailable Something went wrong try again later,This option is only available when connected to your organization’s network.
Now, let us look at some of the best solutions.
How can I fix Windows Hello PIN This option is currently unavailable?
Before we try to fix it:
1. Remove Dell Data Protection security tools
If you’re using a Dell PC, you might experience problems with PIN sign-in due to applications such asDell Data Protection security tools.
There are three differentDell Data Protection security tools, and to fix this problem, you need to remove them in the correct order. Once you remove those tools, you have to add your PIN again, and the problem should be resolved.
A software installation will frequently contain additional data not located in the application’s installation folder.
Remember that these applications can leave specific files behind even after you remove them. To remove all files andregistry entriesassociated with it, it’s recommended to use aproper uninstaller.
2. Delete the NGC folder and add a new PIN code
Deleting the Ngc folder also helps with theYour PIN is no longer availableerror.
3. Use the I forgot my PIN option
Some users also suggest combining both Solutions 1 and 2. To do so, follow the steps from Solution 2, but when asked to set up a new PIN code, click Cancel.
Then follow the steps from Solution 1, delete the NGC folder and add a new PIN code.
4. Switch to a local account and add a PIN code
5. Press Tab on the login screen
This is a simple workaround, and several users reported that it works, so feel free to try it out. We must mention that this isn’t a permanent solution, so you’ll have to use it whenever you want to log in to your PC.
It is a solid workaround for the Windows hello PIN this option is currently unavailable error.
6. Create a new Administrator account
If PIN sign-in isn’t available for your account, you might be able to fix the problem by creating a new administrator account.
After creating a new administrator account, switch to it and set a PIN for it. We showed you how to set up a PIN code in one of our previous solutions, so be sure to check it out for detailed instructions.
Once you set the PIN code for the new account, try accessing your old account to see if the PIN code works. According to users, after setting up a new administrator account the issue was completely resolved, so feel free to try this solution.
7. Check if CNG Key Isolation service (KeyIso) is running
According to users, sometimes PIN sign-in can become unavailable if the CNG Key Isolation Service (KeyIso) service is disabled. Windows relies on this service for PIN sign-in; if this service isn’t running, you’ll experience problems with PIN login.
All of the above solutions should help you solve all of the common PIN login issues you might face, including the error messageWindows hello PIN this option is currently unavailable.
You should now be able to log in with a PIN. But ifWindows 10 PIN is still not working, this full guide will help you.
If you have any other questions or suggestions, don’t hesitate to leave them in the comments section below, and we’ll be sure to check them out.
More about the topics:Fix Login issues,Password issues,Windows Hello
Ivan Jenic
Windows Hardware Expert
Passionate about all elements related to Windows and combined with his innate curiosity, Ivan has delved deep into understanding this operating system, with a specialization in drivers and driver troubleshooting.
When he’s not tackling diverse driver-related problems, Ivan enjoys watching good movies and spending time hiking with his family and friends.
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Ivan Jenic
Windows Hardware Expert
Ivan has delved deep into understanding the Windows OS, with a specialization in drivers and driver troubleshooting.
