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Fix: Xbox One “Something went wrong” Error [Expert Guide]
Use the solutions provided to solve this “something went wrong” error
13 min. read
Updated onFebruary 6, 2024
updated onFebruary 6, 2024
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Your Xbox One allows you to access all sorts of content online, but sometimes certain errors can occur. Users reported Something went wrong error on their Xbox One, and today we’re going to explain to you how to fix this error.
Xbox One error “Something went wrong”, how to fix it?
1. Redeem your code at a later time
Many users tend to use prepaid codes on their Xbox One to purchase online content, but sometimes certain errors can occur while doing so. If that happens, it means that there’s a temporary issue with the Xbox service, and in order to fix this problem, you should wait for an hour or two and try to redeem the code again.
In order to redeem a prepaid code Xbox Live services need to be running, but if one service isn’t running you’ll encounter this problem. To check the status of Xbox Live services, simply visit the Xbox website. If there’s a problem with Xbox Live services, you can only wait until Microsoft resolves the issue.
In addition, you need to be positive that you’re trying to redeem a prepaid code for an Xbox game or app. If you’re trying to redeem a code for a Windows game or app, you won’t be able to complete the process on your Xbox One.
2. Check your region settings
According to users,Something went wrongerror message can appear while redeeming prepaid codes if your region isn’t properly set. To fix this problem, you might have to change your region settings on Xbox One by following these steps:
Changing the region on Xbox One is simple, but there are a few limitations that you should know about. Firstly, you can change your region once every three months, so keep that in mind. In addition, you won’t be able to change your region if your account is suspended or if you have a balance due on your Xbox subscription.
Keep in mind that certain services might not be available if you change your region, so choose your new region carefully. In addition, the money on yourMicrosoft accountwon’t be moved when you change the region, so be sure to spend it before you decide to change your region.
3. Check your billing information
If you’re gettingSomething went wrongerror message it might be because your billing information isn’t correct. This can occur if your credit card is expired or if you moved recently, so be sure to check the billing information by following these steps:
You can also change your billing information from your browser. This is a faster solution for some users, and in order to do it you need to follow these steps:
After reviewing and updating the billing information, try to redeem the code again.
4. Redeem the code on the Xbox website
Something went wrongerror message can appear when you try to redeem a code on your Xbox One, but a few users reported that they managed to redeem their code simply by using Xbox website.
There’s an option to redeem codes on the Xbox website, so if you can’t redeem the code on your console due to this error, be sure to try redeeming it on the Xbox website.
5. Disable the Instant-on feature
You can fix this error on your Xbox One simply by disabling the Instant-on feature. This feature works as asleep modefor your Xbox and allows you to put your Xbox One in standby mode quickly.
This is a great feature, but it has its flaws, and sometimes, this feature can lead to certain errors. To fixSomething went wrongerror you need to disable Instant-on feature by following these steps:
After selecting the Energy-saving option, your Xbox One will turn off completely when you press the power button. This means that it will use less power when it’s turned off, but it will also start a bit slower when you turn it on. After disabling Instant-on feature, check if the error is resolved.
6. Sign out and sign back into your account
According to users, you might be able to fixSomething went wrongerror message simply by signing out of your account and signing back in. To do that, follow these steps:
After signing out you just need to log back in again and check if the problem is resolved.
Xbox One “Something went wrong” when trying to play a game
1. Restart the router
According to users, you might be able to fix this error message simply by restarting yourrouter/ modem. To do that, you need to follow these steps:
If you use both modem and wireless router, you’ll have to restart both devices in order to fix this problem.
2. Reinstall the game
SometimesSomething went wrongerror message can appear if your installation is corrupted, and one way to fix the problem is to reinstall the problematic game. To do that, follow these steps:
After the game is deleted, you need to install it again by doing the following:
Some users are recommending to disable your Internet connection before reinstalling the game from a disc. According to them, an update might be downloading during the installation process and that can cause problems with installation, therefore it’s advised that you go offline and install the game from the disc. To go offline, follow these steps:
After the game is reinstalled, try to start it again and check if the problem is resolved.
3. Clear the cache
Xbox One stores all sorts of temporary files in its cache, but sometimes those files can get corrupted and cause this and many other errors to occur. The simplest way to deal with corrupted cache is to clear it by following these steps:
After the console turns on the cache will be cleared and the problem will hopefully be resolved. Some users are also suggesting to start your game without signing in to your Xbox account. After the game starts, you’ll be asked to sign in to your Xbox account, so be sure to do that.
Clearing the cache can also help you avoid similar issues likeSomething went wrong errorwhile playing a game; read this guide to learn more.
4. Restore your Xbox to factory settings
If you’re gettingSomething went wrongerror message when you try to play a game on your Xbox One, you might be able to fix the problem by performing a factory reset. Sometimes certain game files can get corrupted, and the only way to fix the problem is to perform a factory reset. Keep in mind that factory reset might delete all your installed games and apps, therefore be sure to back them up. To restore your Xbox One to factory settings, follow these steps:
Since the download process can take a while, we strongly suggest that you move all your installed games to externalhard drivebefore performing the factory reset.
5. Check the status of your subscriptions
Certain games require subscriptions in order to work properly, and if your subscription is expired you’ll need to renew it. To do that, follow these steps:
After your subscription is renewed, the error should be completely resolved.
6. Try restarting the game
Few users reported that they managed to fix this problem simply by restarting the game. To do that you need to follow these steps:
Fix – Xbox One “Something went wrong” update
1. Install the update using a USB flash drive
Sometimes there might be an issue with online update that prevents you from installing certain updates. When that happens you’ll seeSomething went wrongerror message on the screen. To fix this error you can try installing the update offline by following these steps:
After moving the update file to the USB flash drive you need to install it by following these steps:
After the update is installed, the problem should be completely resolved.
2. Select the Turn off Xbox option
If you’re gettingSomething went wrongerror message after trying to install the update, be sure to try using theTurn off Xboxoption. After that, simply turn on your console, and the issue should be resolved. Few users reported that this method worked for them, so be sure to try it out.
3. Go offline and back online
If you receive this error message after installing a new update, you might be able to fix it by going offline and back online. A few users reported that this method helped them fix the problem, so be sure to try it.
Fix – Xbox One “Something went wrong” startup
1. Reset your console to factory defaults
Users reported that this error occurs when they start their console, and if you have the same issue, you might want to reset your console to factory defaults. Resetting your Xbox One to factory defaults will delete all your files from your console so you’ll have to download them again. Your saved games will remain if they are synced with Xbox Live. To reset Xbox One, do the following:
After resetting your Xbox One to factory defaults, this error should be completely resolved.
Fix – Xbox One error “Something went wrong” party chat
1.Make sure that your NAT is set to Open
To use party chat on Xbox One your NAT needs to be set to Open. There are many ways to do that, but it’s usually achieved by forwarding your ports or by using DMZ or UPnP feature. We already explained in detail how to do that in“Your network is behind a port-restricted NAT”article, so be sure to check it out.
Something went wrongXbox One error can create many problems for you, but we hope that you managed to fix it after using one of our solutions.
More about the topics:xbox one,Xbox One issues
Milan Stanojevic
Windows Toubleshooting Expert
Milan has been enthusiastic about technology ever since his childhood days, and this led him to take interest in all PC-related technologies. He’s a PC enthusiast and he spends most of his time learning about computers and technology.
Before joining WindowsReport, he worked as a front-end web developer. Now, he’s one of the Troubleshooting experts in our worldwide team, specializing in Windows errors & software issues.
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Milan Stanojevic
Windows Toubleshooting Expert
Before joining WindowsReport, he worked as a front-end web developer. Now, he’s specialized in Windows errors & software issues.
