Share this article

With KB5043178 to Release Preview Channel, Microsoft advises Windows 11 users to plug in when the battery is low

Copilot in Outlook will generate personalized themes for you to customize the app

Microsoft will raise the price of its 365 Suite to include AI capabilities

Death Stranding Director’s Cut is now Xbox X|S at a huge discount

Outlook will let users create custom account icons so they can tell their accounts apart easier

Here’s what NOT to do when updating a Razer Blade’s firmware

After a firmware update, you might need to perform a TPM reset

3 min. read

Published onMarch 20, 2024

published onMarch 20, 2024

Share this article

Read our disclosure page to find out how can you help Windows Report sustain the editorial teamRead more

Updating your firmware comes with certain risks, and if you don’t perform it properly you can cause damage to your PC or even file loss.

This is exactly what some users experienced with their Razer Blade 14, so let’s take a closer look at this case and see what went wrong.

Do the following to avoid bricking your Razer Blade 14 during a firmware update

Updating your firmware is important, but if it goes wrong, you might find yourself in trouble, and this is exactly what happened to oneunlucky Reddit user. Here’s how he described his issue:

I wanted to update the firmware so went to razer’s official website and downloaded the latest firmware updater.

I installed it alongside synapse and proceeded with the update. It said that the update was successful but after the restart the second attached image appeared saying new CPU is installed and that fTPM is corrupted. I hit N but the system restarted and gave me the same screen so l hit Y and it boot windows but my windows hello was gone.

Luckily for him, this was expected because when you update the laptop firmware, the fTPM that is inside the firmware sometimes gets changed as well, and it needs to be reset to work.

When you updated your laptop’s firmware the fTPM changed so the fTPM needs to be reset to generate a new TPM key.

You’ll need to sign in with your password and reset the PIN. Before you do that make sure that you have pressed “Y” during that warning screen in the second picture to reset the TPM key, otherwise, you might have trouble resetting the PIN.

This can fix the problem with the PIN, but as users write, updating firmware can also affect BitLocker:

Security features that rely on the TPM key like BitLocker will stop working because they were set up with the old key and you’ll have a new key now.

When fTPM changes, you won’t be able to bypass BitLocker, and you’ll likely have to use your recovery key to get access, so maybe disabling BitLocker before the firmware update can help you.

It’s important to mention that some updates will affect TPM while others won’t, so always read the release notes and prepare yourself properly.

It depends on the bios update. Some clear your TPM and others don’t. It’ll usually mention it in the release notes if it will.

Some users are blaming Razer for this problem, saying that this is a common glitch with Razer software and devices:

Just don’t use razer software, I stopped when they rolled out the update which disabled razers’ 7.1 spatial sound drivers on headsets that were marketed to support them

Speaking of firmware newAlienware AW3225QF firmwarewas just released, and it fixes various issues, so be sure to get it.

More about the topics:firmware update,laptop

Milan Stanojevic

Windows Toubleshooting Expert

Milan has been enthusiastic about technology ever since his childhood days, and this led him to take interest in all PC-related technologies. He’s a PC enthusiast and he spends most of his time learning about computers and technology.

Before joining WindowsReport, he worked as a front-end web developer. Now, he’s one of the Troubleshooting experts in our worldwide team, specializing in Windows errors & software issues.

User forum

0 messages

Sort by:LatestOldestMost Votes

Comment*

Name*

Email*

Commenting as.Not you?

Save information for future comments

Comment

Milan Stanojevic

Windows Toubleshooting Expert

Before joining WindowsReport, he worked as a front-end web developer. Now, he’s specialized in Windows errors & software issues.

With KB5043178 to Release Preview Channel, Microsoft advises Windows 11 users to plug in when the battery is low#

Copilot in Outlook will generate personalized themes for you to customize the app#

Microsoft will raise the price of its 365 Suite to include AI capabilities#

Death Stranding Director’s Cut is now Xbox X|S at a huge discount#

Outlook will let users create custom account icons so they can tell their accounts apart easier#

Here’s what NOT to do when updating a Razer Blade’s firmware#

Do the following to avoid bricking your Razer Blade 14 during a firmware update#