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How to Fix Error Code U13 in Google Pay

No more rejected transactions when you re-add your cards

4 min. read

Updated onMarch 28, 2024

updated onMarch 28, 2024

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Google Pay has made online purchases convenient, but occasional errors like U13 can pop on your screen and frustrate you.

However, this is no reason to be alarmed. There are ways to fix this error and complete your purchase.

Why can’t I pay with Google Pay?

What can I do to fix error code U13 in Google Pay?

Attempt the following simple solutions first: ensure you have a stable internet connection and try again during off-peak times, close any background apps and restart the app in question, restart your network connection and device.

1. Update your OS

A software update can resolve any compatibility issues since Google Pay supports newer versions of Android and iOS.

2. Clear cache & data

Clearing cache and app data can help you fix other app-related issues, such astransaction failed due to security reasons; read this guide to learn more.

3. Delete and re-add your saved cards

Sometimes, yourpayment channel may not accept your cardbecause of missing or incorrect details. Re-adding your card will help resolve any issue that may have occurred during the initial setup.

4. Reset your mobile device’s settings

This also helps if the Google Play Store reads,Your administrator has not given you access to this item, while downloading apps.

5. Contact Google Pay support

If none of the above steps have fixed the error code U13 in Google Pay and you’re sure it’s not a case of yourcard can’t be verified, it’s time to get some help. You cancontact Google Pay supportand describe the issue.

You can also contact your bank to verify if they’re having any issues or if the merchant accepts Google Pay purchases before you attempt to make payment again.

Lastly, if everything is okay with your bank, your only other option is to wait until Google Pay is available again. It may be a temporary issue that will be resolved quickly.

What are some additional tips to avoid errors in Google Pay?

To enjoy the full benefits of Google Pay, it’s best to avoid mistakes when using the service. And for enhanced protection,switch to safe and secure browsers for banking.

You can also opt for aDCB associationif you like. This isn’t the only issue you can encounter and we wrote abouttackling OR_PMCR_32 problem in Google Payin our other guide, so don’t miss it.

Before you go, make sure to check our guideaddressing the OR-RWE-03 error in Google Paysince it might give you additional solutions. We also have a great guide on how to fix[OR-PMSA-05] Google Pay payment errorso be sure to check it out.

So there you have it, the resolution to the dreaded error code U13 in Google Pay. We hope you successfully resolved this error message using one of these methods; if not, feel free to comment below.

How to Fix Error Code U13 in Google Pay#

What can I do to fix error code U13 in Google Pay?#

1. Update your OS#

2. Clear cache & data#

3. Delete and re-add your saved cards#

4. Reset your mobile device’s settings#

5. Contact Google Pay support#

What are some additional tips to avoid errors in Google Pay?#