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How to fix the Outlook disconnected error on Windows
9 min. read
Updated onFebruary 9, 2024
updated onFebruary 9, 2024
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Key notes
Microsoft Outlook is a communication manager, used by major organizations across the globe. It can be used as an email client by an individual or beused by an organizationto access shared features such as mailbox, calendar, appointments, etc.
Microsoft introduced the Outlook personal information manager back in 1997. There are a lot of features that make Microsoft Outlook the best personal manager available as a part of the Microsoft Office Suite.
For instance, you can schedule emails, create meetings, appointments, tasks, and contacts from a single window. It offers Quick Parts that lets you send similar emails quickly, share calendars, create or assign tasks, and more.
Imagine if such a powerful tool stops working, what would you do? Several users are facing the Outlook disconnected error. This error is an issue regarding the connectivity of Outlook.
This Outlook disconnected error throws up different types of error messages. You may receive aThe Microsoft Exchange Administrator has made a change that requires you to quit and restart Outlook.error message, orTrying to connect…error message.
Both error messages have the same underlying connectivity issue. If you are also facing Microsoft Outlook disconnected error, then you are in the right place.
Because in this guide, we will give you a set of curated solutions that will help you resolve the Outlook disconnected error on your PC. With that said, let us jump right in.
Why is Microsoft Outlook disconnected but the internet is working?
There are different types of errors Outlook users face from time to time. One such error that often troubles Outlook users is that, even though the internet is working, Microsoft Outlook is disconnected.
Your Microsoft Outlook client might be in handy, offline mode. Notably, Outlook comes with an option to work offline to avoid connection charges or sending/receiving emails due to a slow internet connection.
The offline mode could very well be the reason why Outlook is disconnected even though the internet is functioning properly.
Also, there are chances that the Outlook on your PC might have been disconnected from the Exchange server, which could result in this problem.
The availability of redundant extensions is also one of the key reasons for this problem. Some extensions may interfere with the connection process causing Outlook to misbehave.
It can be frustrating and annoying as it prevents you to send or receive emails. Thankfully, below we have listed some of the solutions that you can apply to fix this problem at hand.
Microsoft Outlook disconnected after password change
- Delete old password from Windows Credential Manager
Microsoft Outlook users have reported an issue quite often for them just after a recent password change, they are facing connectivity issues with the Outlook client installed on their Windows 11/10/8 PC.
Notably, this could be because the client isn’t updating the password that you have set. In such a case, you need to clear the old password from the Windows Credential Manager.
- Create a new profile
How can I fix the Outlook disconnected error in Windows 11/10/7?
1. Restart your PC
One of the easiest solutions to many of the common problems related to software is to perform a simple restart.
Restarting not only provides your system a break, but it also loads all system and necessary files from scratch. There are chances that some Outlook files failed to load during the previous session, due to which you are experiencing Microsoft Outlook disconnected error.
2. Check and re-enter your account credentials
3. Ensure Outlook is online
4. Remove trailing space from legacyExchangeDN
After you remove theextra space from your username, all recipients who previously received a message from your username will get a non-delivery report (NDR) if they try to reply to the email with the old username.
5. Run Outloook in safe mode
6. Create a new Outlook profile
7. Repair Outlook account
8. Configure a proxy server
9. Disable extensions
There are chances that the extensions that you have installed or enabled for your Outlook app to enhance the productivity and features might be interfering with the connection.
In such a case, following the above-mentioned steps, you can disable the extensions and then try to connect them.
10. Rebuild Outlook data file
The Outlook application saves all the data in a particular folder. If you are experiencing connectivity issues, then you can try to rebuild the Outlook data file.
In this step, we will delete the old Outlook data file and rebuild the Outlook data file. This will help rebuild the missing or lost data files from scratch.
11. Reinstall Outlook
If none of the above-mentioned solutions did the job for you, then, as a last resort, you need to repair the Microsoft Office app on your PC.
Repairing Microsoft Office will fix the application and install files that might have gone missing. The last method is also helpful if you are facing Outlook shows disconnected in Office 365 error.
Microsoft Outlook is a pretty powerful work management tool, as it gives you multiple options, one of which is the option todownload all your Outlook emails to Excel.
If you extensively use Outlook for all your work-related needs, it is very important to knowhow to recover deleted or archived Outlook messagesin the event of encountering issues with this element, as users reported seeing this problem quite often.
Coming back to the features, you can alsoadd multiple accounts to Outlookand manage them seamlessly.
This Outlook disconnected error or connectivity problem isn’t the only error that users come across now and then while using this app. We also have a guide on how tochange Outlook view back to normal, so don’t miss it.
On the other hand, if you are not able to open the app and you aregetting an error that says the set of folders cannot be opened, it is good to have an idea about how to deal with it.
Let us know in the comments section below, which of the above-mentioned methods helped you fix the Outlook disconnected issue on Windows 10, Windows 10, and Windows 7 PC.
More about the topics:Outlook Errors
Vladimir Popescu
Being an artist his entire life while also playing handball at a professional level, Vladimir has also developed a passion for all things computer-related.
With an innate fascination for research and analysis, and realizing many other people share his passion for this subject, he delved into writing Windows-related articles, so other people can also benefit from the acquired information.
When not writing kick-ass articles, Vladimir likes to spend his time doing Crossfit and creating art.
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