How to troubleshoot 4K 60Hz issues on your Xbox One S

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Updated onOctober 4, 2023

updated onOctober 4, 2023

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The Xbox One S is a 4K-capable console, but sometimes users receive an annoying error message when they try to enable 4K UHD functionality. More specifically, users are informed that their TV set indeed supports 4K, but not at 60Hz.

Here’s theexact error messagethat appears on the screen:

4K is supported by your TV, but not at 60Hz. You won’t be able to upscale to 4K, but, depending on your TV, you may still be able to play some 4K and HDR content. To see what your TV supports, choose 4K TV details.

This error message appears when your TV supports 4K but not at a 60 Hz refresh rate, meaning that you can play 4K content at other refresh rates. Unfortunately, your TV set won’t allow you to upscale games, movies and apps to 4K.

How to improve 4K quality on your Xbox One S

If your TV set doesn’t support 4K 60Hz, follow the steps listed below to make sure you enable the best possible 4K experience given your TV’s capabilities.

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How to troubleshoot 4K 60Hz issues on your Xbox One S#

How to improve 4K quality on your Xbox One S#

With KB5043178 to Release Preview Channel, Microsoft advises Windows 11 users to plug in when the battery is low

Copilot in Outlook will generate personalized themes for you to customize the app

Microsoft will raise the price of its 365 Suite to include AI capabilities

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How to troubleshoot 4K 60Hz issues on your Xbox One S

How to improve 4K quality on your Xbox One S