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Norton VPN not Working: 8 Easy Fixes & Causes

Troubleshoot your network to discover Norton VPN errors and fix it

7 min. read

Updated onNovember 29, 2023

updated onNovember 29, 2023

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Key notes

Norton Secure VPN is a VPN service created by Symantec, a renowned security company.

You can use it to change your IP address, encrypt your data traffic, and protect your online privacy when browsing the web.

However, many users say that Norton Secure VPN stopped working on their devices, gets stuck trying to connect, frequently disconnects, and other similar issues.

If this sounds familiar, check out our easy troubleshooting guide below and easily fix Norton Secure VPN by following our instructions.

Why is my Norton VPN not working?

First of all, your VPN can be imperative at certain times and you need it for improved privacy. So in case, your Norton VPN doesn’t work, there are clear methods you should use.

The most important check you should do might be on your network connection to see if everything works properly.

The scenarios involving this VPN functionality errors impact every user’s privacy, so it’s best to be aware of these:

You can have lots of running issues with Norton Secure VPN as reported by the users, and the described ones are a few of them.

Still, are you wondering if Norton Secure VPN works? It is a good option for hiding your IP and protecting your online privacy. But it has few VPN servers and not enough advanced features.

Why does my Secure VPN keep turning off?

To clarify this issue for your Norton VPN, you must consider interferences with security processes like antivirus or firewall.

Apart from an unstable Internet connection, your VPN can be restricted by your firewall to secure the system from potentially harmful software.

Other users may wonder if Norton Secure VPN has a kill switch, but know that Norton Secure VPN doesn’t have a kill switch. So, discover thetop VPNs with an integrated kill switch for Windows PC.

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Amazing connection speed with 35% off and 3 months free for the 1-year plan.

Best security protocols with 83% off and 2 months free for a 2-year plan.

How do I fix Norton Secure VPN if it stopped working?

1. Check your Internet connection

If youdon’t have Internet access on your Windows PC, make sure to solve that problem before attending to Norton Secure VPN.

Plus, there might be a problem with your router, which you can easily check by temporarily switching to wired mode.

It’s also a good idea to regularlyrun Internet speed testsand see if your connection has any discrepancies.

It might not be strong or stable enough to handle the encryption process of a VPN service.

2. Make an exception in your firewall

The instructions above make sure thatVPN traffic is enabled in the Windows firewall, specifically for Norton Secure VPN.

If you have a firewall application installed, carefully adapt the steps above.

3. Update and restart Norton Secure VPN

Make sure to keep Norton Secure VPN updated to the latest version. Otherwise, it might not work properly on your device.

Suppose you encounter the Update Required: A critical update has been downloaded and must be installed before continuing to use the Norton Secure VPN message. In that case, you have to remove and reinstall Norton Secure VPN.

It’s also a solution to fix any problems you might have with the Symantec TAP driver (in Device Manager).

4. Change your DNS settings

These instructions should resolve any issues you might have with your DNS resolver on your PC, such as slow page loading time. It could also be why Norton Secure VPN doesn’t work.

But you can quickly fix this by using other DNS servers. We used Google Public DNS in our example above, which provides free and public DNS servers that improve your online security and speed up your Internet connection

Find out more abouthow to change DNS settings on Windows PC.

5. Connect to another virtual location

If Norton Secure VPN doesn’t connect, there might be a problem with the server. Perhaps there are too many users connected to that server or it’s currently down for maintenance.

To fix this problem, try connecting to another virtual location from the list.

6. Reinstall the WAN Miniport drivers

If yourVPN connection fails on your PC, it might be due to WAN Miniport functionality issues. But you can easily fix this problem by reinstalling those devices.

7. Refresh network settings

Reboot your PC and try connecting to Norton Secure VPN again.

Flushing your DNS servers and resetting Winsock are quick ways torefresh your network settings on Windows.

8. Check the root certificates of Norton Secure VPN

Old and expired certificates could be the reason why Norton Secure VPN suddenly stopped working on your computer. You just have to find and delete them.

To recap, the solutions above should help you fix Norton Secure VPN if it stops working or won’t connect to your PC.

You can check your Internet connection, add an exception in the firewall, verify the root certificates, etc.

If you’re a fan of Symantec’s products and services, check out ourNorton section. Join ourVPN Troubleshooting Hubfor more helpful guides.

In case you want Norton to do more than provide anonymity, check out our interesting and detailedreview of Norton 360 Deluxeto understand how it can protect all your devices.

However, if it’s a recurring issue, consider dropping support for Norton Secure VPN and choosing a better, more reliable VPN like the one suggested, ExpressVPN.

Norton VPN not Working: 8 Easy Fixes & Causes#

How do I fix Norton Secure VPN if it stopped working?#

1. Check your Internet connection#

2. Make an exception in your firewall#

3. Update and restart Norton Secure VPN#

4. Change your DNS settings#

5. Connect to another virtual location#

6. Reinstall the WAN Miniport drivers#

7. Refresh network settings#

8. Check the root certificates of Norton Secure VPN#