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RDK-03013 Xfinity Error Code [Solved]
It’s usually a self-install gone wrong
3 min. read
Published onDecember 18, 2023
published onDecember 18, 2023
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Key notes
TheRDK-03013is encountered when setting up the X1 Xfinity box right after the welcome screen. This is usually the case when the X1 box is not set up correctly, the connections are improper, or the TV box can’t reach the Xfinity servers.
The error message reads,Sorry, we’re having some trouble. Please tighten your cable connections then restart your TV box, which can often fix common issues, with aRestartoption and the error code listed at the bottom right.
How do I fix error code RDK-03013?
Before we start with the slightly complex solutions, perform these quick checks:
1. Factory reset the X1 box
Remember, you can only useSystem Refreshonce within a 24-hour period, but it should fix theRDK-03013X1 streaming coax error in the first go.
2. Check the splitters
If you are using splitters, make sure they are MoCA (Multimedia over Coax Alliance) compatible, and the input and output lines are set up correctly.
Also, if there are multiple splitters connected, replace each individually and check whether the X1 error codeRDK-03013is fixed. Malfunctioning splitters can just as well trigger the error!
3. Contact Xfinity support
If the previous solutions didn’t work, it is best that you reach out toXfinity supportand ask for a technician’s visit to be scheduled. The technician will be able to better identify the problem and fix it because, in all likelihood, it’s the connection to blame.
Also, seeking professional help becomes imperative if you getRDK-03013after trying self-installation. And that’s our recommendation too!
You never know how things were configured earlier, especially when switching between cable providers, and it’s best to seek professional help.
In the meanwhile, you can use the Xfinity Stream app on the mobile or PC. If you run into issues with that, discover some easy fixes to apply whenXfinity Stream is not working.
For any queries or to share what worked for you, drop a comment below.
More about the topics:Streaming error,Xfinity issues
Kazim Ali Alvi
Windows Hardware Expert
Kazim has always been fond of technology, be it scrolling through the settings on his iPhone, Android device, or Windows PC. He’s specialized in hardware devices, always ready to remove a screw or two to find out the real cause of a problem.
Long-time Windows user, Kazim is ready to provide a solution for your every software & hardware error on Windows 11, Windows 10 and any previous iteration. He’s also one of our experts in Networking & Security.
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Kazim Ali Alvi
Windows Hardware Expert
Kazim is specialized in hardware devices, always ready to remove a screw or two to find out the real cause of a problem.
