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Sky Go Unable to Load Configuration? Fix It Now
Give a try to these quick solutions now
7 min. read
Updated onNovember 3, 2023
updated onNovember 3, 2023
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Unable to load configuration on Sky Go is one of the most vexing issues that might occur when trying to watch a show.
Sky Group provides this streaming app for Sky TV subscribers for free. With the help of Sky Go, users can now watch live Sky TV on their Windows computers.
While Sky Go is one of the best streaming apps available, it has flaws, such as when it fails to launch or play content.
The most recurring of these errors is error code 200: Sky Go Unable to Load Configuration. We’ll walk you through a few simple solutions to fix the error in this article, but first, let’s talk about why this happens.
Why does the error code 200 Unable to load configuration happen?
When you read the prompt, you can see a description that says, Unable to load configuration.
You should ensure your device has an activenetwork connectionand try again. This is a clear sign that Sky Go is not functioning correctly. Several reasons can cause this error, such as:
What can I do if Sky Go is unable to load configuration?
1. Restart router/gateway
One of the main reasons for Sky Go’s unable to load configuration error is an unstable network connection.
Rebooting the gateway/modem/router/hub can fix this, give you a more stable connection, and avoid issues likeSky on Demand not working.
2. Reset network
Restarting your network can also give you a more stable internet connection and help you fix Sky Go unable to load configuration error.
3. Turn off the Firewall
Firewalls don’t always mix so well with streaming service apps. Afirewall can block the internet connectionfrom Sky Go and lead to the Sky Go unable to load configuration error.
If you use other firewalls on your Windows 11, refer to its manual to disable it. Turn off or uninstall third-party antivirus services that contain firewalls.
Mostly, you can right-click the antivirus tray icon and disable it from there.
4. Check the Date and Time
Most online applications fail to work appropriately when the date and time of the device are not properly set.
In addition to the steps above, ensure that you have set the short and long date format of your Windows 11 to dd/MM/YY.
5. Close screen recording apps
Screen capturing services can stop Sky Go from working expectedly. So, ensure to close them by following the steps above.
6. Clean boot your Windows
Some third-party applications, such as CiscoVideoGuard, are not compatible with Sky Go.
Clean-booting your windows helps you eliminate them from being opened at startup and therefore, you will not run into Sky Go unable to load configuration.
7. Uninstall CiscoVideoGuard and Sky Go
Uninstalling CiscoVideoGuard and Sky Go and deleting the remaining files help you reinstall Sky Go from a clean slate.
Sky Go’s unable-to-load configuration error will surely be gone after this process.
8. Contact the Sky Go support team
If the error persists after trying all the steps above, it is best to contact the Sky customer support team.
They are professionals who will figure out the exact problem you are facing and help you fix it.
Be sure to let them know the troubleshooting steps you have done so that they better understand what exactly the problem is.
What are the benefits and drawbacks of Sky Go?
You can use Sky Go on up to 2 devices. If you pay extra for a monthly fee, you can go up to 4 devices. To play content on computers, you need a deprecated browser plugin called Microsoft Silverlight 3.0.
Not all programs are available on Sky Go. Because of viewing rights, specific programs are blacked out from the schedule.
If you’relooking for the best browsers to stream Sky Go on PC, take a look at this article. Or if you have the box connected to the TV, find out how to fix thered light on Sky Q.
To access the complete list of live TV channels that Sky Go supports, subscribe to the corresponding Sky TV packages.
Sky Go unable to load configuration error is a common error, but it is not the only error you might run into.
You might encounter login problems, hit the maximum number of downloads, or weird errors, such as Sky Go error 202. Sky boxes are also prone to issues, and we already wrote about theSky Mini box not workingor theSky Glass remote being unresponsivein one of our previous guides.
Also, whether the app is connected or not, stuttering and buffering are signs of a problem with a LAN connection or an unstable connection.
Last but not least, ensure you haven’t left a VPN running if you’re seeing geo-blocked restrictions.
If you run intoSky Go unable to load configuration in Windows 10, read this article. We also have a guide to help you ifSky Glass won’t turn on, so be sure to check it out.
If you can’t watch your favorite channels on your Sky Glass due to stuck at software update in-progress issue, read this guide.
If you have any questions or suggestions about the subject, please mention them in the comments section below.
Farhad Pashaei
As a technophile, Farhad has spent the last decade getting hands-on experience with a variety of electronic devices, including smartphones, laptops, accessories, wearables, printers, and so on. When he isn’t writing, you can bet he’s devouring information on products making their market foray, demonstrating his unquenchable thirst for technology.
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