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The Security Module on This Device is Not Working [Solved]
Resetting the EC chip is the easiest fix
3 min. read
Published onJanuary 10, 2024
published onJanuary 10, 2024
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Key notes
The security module on this device is not workingChromebook error appears when users connect a recovery USB drive or SD card to reinstall the OS after getting theChrome OS is missing or damagedscreen.
If you hold theTabkey, the details read,TPM error in read-only firmware.
Why is the security module not working? The problem arises when the EC chip is malfunctioning and requires a reset. Also, on older Acer or Asus Chromebook models, it might be a hardware issue to blame.
How do I fix The security module on this device is not working error?
Before we start with the slightly complex solutions, try these quick ones:
1. Reset the EC chip
EC (Embedded Controllers) chip or the security module plays a critical task in regulating the temperature, controlling power and battery charging, and facilitating the use of certain external peripherals.
When it’s not working, the Chromebook throwsThe security module on this device is not workingerror and fails to recover. Remember, you may have to repeat the process a few times. Use a stopwatch for higher precision.
2. Drain the battery
Unplug the charging cable while the Chromebook is powered on, and let the battery drain. The device will automatically turn off after some time. Wait for 30 minutes, then reconnect the charging cable and check for improvements.
Also, some users reported that removing and then reconnecting the battery helped fix the Chromebook recovery USB error. Besides, if you seeAn Unexpected error has occurredin Chromebook recovery, make sure the connections are proper.
3. Consult a professional
Surprisingly, there are not many solutions available for the error since it’s related to a malfunctioning or damaged motherboard. The only option left is to get the device inspected by a professional.
If it’s under warranty, contact the manufacturer. For older out-of-warranty devices, you may go to the local repair shop.
One of these fixes should work forThe security module on this device is not workingrecovery driver error on Chromebook. And if you see theChrome OS is missing or damagederror, don’t go with reinstall, but first try a quick reset.
For any queries or to share what worked for you, drop a comment below.
More about the topics:boot errors,Chrome OS,chromebook
Kazim Ali Alvi
Windows Hardware Expert
Kazim has always been fond of technology, be it scrolling through the settings on his iPhone, Android device, or Windows PC. He’s specialized in hardware devices, always ready to remove a screw or two to find out the real cause of a problem.
Long-time Windows user, Kazim is ready to provide a solution for your every software & hardware error on Windows 11, Windows 10 and any previous iteration. He’s also one of our experts in Networking & Security.
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Kazim Ali Alvi
Windows Hardware Expert
Kazim is specialized in hardware devices, always ready to remove a screw or two to find out the real cause of a problem.
