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Update Malwarebytes to fix system crashes on Windows 7

2 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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Key notes

Is yourWindows 7PC often freezing all of a sudden?Malwarebytesrecently rolled out anupdatefor the machines that are not responding to keyboard or mouse input.

Keep in mind that only the PCs who had the Web Protection Feature enabled are affected by this problem.

The issue was reported earlier this month by theuserswho are runningthe Premium Malwarebytes versions.

The only workaround for them to get out of the frozen screen was to hold down the power button.

Malwarebytes efforts towards fixing the issue

The issue was first reported byWindows 7usersin the middle of December 2018. As soon asusersinstalledMalwarebytes version 1.0.508, they started experiencing frozen screen issues.

The bug affected only a small number of machines. Therefore,Malwarebytesdid not come up with a quick workaround for the bug.

Instead, the company requesteduserstoprovide its engineers with logs and data fromWindows 7‘s event reports to help them troubleshoot the issue.

Who needs to install the latest update?

Malwarebytes recommendsWindows 7userstoupdateto the latest version as soon as possible.

The latest release should be installed specifically by thoseuserswho were affected as a result of the Malwarebytesupdatein December last year.

You can install the latestupdatein the following ways:

Theupdatehas already been automatically rolled out to all theuserswho have turned on the automaticupdatemechanism.

You can use the link on the Box storage service for installing theupdatemanually.

The good news is that although Windows 7 reached the end of life, Malwarebytes still supports it. That’s why this malware removal tool is on our list with thebest anti-malware software.

However, the link might disappear very soon, so you need to run a manual check and manually install the latest version using theMalwarebytes‘ interface.

You simply need to navigate to theSettings menuand then toInstall Application Updates.

Milan Stanojevic

Windows Toubleshooting Expert

Milan has been enthusiastic about technology ever since his childhood days, and this led him to take interest in all PC-related technologies. He’s a PC enthusiast and he spends most of his time learning about computers and technology.

Before joining WindowsReport, he worked as a front-end web developer. Now, he’s one of the Troubleshooting experts in our worldwide team, specializing in Windows errors & software issues.

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Milan Stanojevic

Windows Toubleshooting Expert

Before joining WindowsReport, he worked as a front-end web developer. Now, he’s specialized in Windows errors & software issues.