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Windows 11 23H2 Fix: We Are Unable to Complete Your Request at This Time

It’s usually a temporary problem

4 min. read

Published onNovember 7, 2023

published onNovember 7, 2023

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Key notes

TheWe are unable to complete your request at this timeerror while downloading Windows 11 or another iteration of the OS is a network issue and is usually specific to devices, meaning that other devices on the same network might not encounter it.

The complete error message reads,We are unable to complete your request at this time. Some users, entities and locations are banned from using this service. For this reason, leveraging anonymous or location hiding technologies when connecting to this service is not generally allowed.

Users are subsequently asked to contact Microsoft support if the problem persists. But it shouldn’t come down to that because our solutions will fix things!

How do I fix the We Are Unable to Complete Your Request at This Time error?

How do I fix the We Are Unable to Complete Your Request at This Time error?

Before we start with the slightly complex changes, try these quick ones first:

1. Try a reliable VPN solution

Sometimes, you have to connect to dedicated servers to bypass theWe are unable to complete your request at this timeerror, and for that, it’s best to use aneffective standalone VPN program.

This especially helps if you are based in a country where Microsoft has suspended sales or future releases, for instance, Russia.

ExpressVPN is professional software that can help you in this matter. This tool offers servers in 105 countries, so you can pick the one that best suits your needs. Plus, this VPN has very high connection speed and powerful security features.

ExpressVPN

2. Use Opera’s built-in VPN

3. Go with the Windows 11 Installation assistant

If you are getting theWe are unable to complete your request at this timewhiledownloading Windows 11 23H2using Rufus or another software, the version is finally available on Microsoft’s official website and can be installed seamlessly.

4. Change the DNS server

Often, the DNS server assigned by the Internet Service Provider may be out of sync or broken. So, switch toGoogle’s DNSor use thefastest DNS server near you.

5. Reset the network settings

If a network connection issue or the proxy service settings are to blame, resetting the network in Windows 11 will do the trick. Also, you may consider restoring the browser to factory defaults. It also helps whenWindows 11 ISO fails to download.

All these fixes will help get rid of theWe are unable to complete your request at this timedownload error in Windows. And in case nothing works, you can always connect withMicrosoft’s customer service representativeand get a resolution.

Besides, if you are facingerrors with Windows 11 ISO, check the network connection or clear disk space. Or when theWindows 10 ISO is not working, re-download it.

For any queries or to share which fix worked for you, drop a comment below.

More about the topics:download,Update error,Windows 11

Kazim Ali Alvi

Windows Hardware Expert

Kazim has always been fond of technology, be it scrolling through the settings on his iPhone, Android device, or Windows PC. He’s specialized in hardware devices, always ready to remove a screw or two to find out the real cause of a problem.

Long-time Windows user, Kazim is ready to provide a solution for your every software & hardware error on Windows 11, Windows 10 and any previous iteration. He’s also one of our experts in Networking & Security.

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Kazim Ali Alvi

Windows Hardware Expert

Kazim is specialized in hardware devices, always ready to remove a screw or two to find out the real cause of a problem.

Reviewed byAlex Serban