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Windows 365 Customer Lockbox feature aims to keep Cloud PCs more secure
You can decide if you want to provide direct-access control to your content
2 min. read
Published onMarch 7, 2024
published onMarch 7, 2024
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In ablog post,Microsoft recently announced that the Customer Lockbox feature is generally available for all companies with Microsoft 365 E5 or Office 365 E5 subscriptions.
The objective of this feature is to ensure that Microsoft can’t access content in your Cloud PCs to do service operations without your direct instruction or order.
It supports requests to access data in SharePoint Online, Windows 365, Exchange Online, OneDrive for Business, Microsoft Copilot for Microsoft 365, and Teams.
In the post, the Redmond tech giant mentioned how the feature should work:
Microsoft support engineers may need to access your content to determine the root cause of an issue and address it. Windows 365 Customer Lockbox requires the engineer to request access from you as a final step in the approval workflow.
With Customer Lockbox, you have the option to approve or deny the request for your organization, and provide direct-access control to your content.
Customer Lockbox is included in Microsoft 365 E5 or Office 365 E5 subscriptions and can be included in other plans that have Information Protection and Compliance or an Advanced Compliance add-on subscription.
To enable Customer Lockbox controls on your Microsoft 365 subscription, go toMicrosoft admin center> Sign in. Now, navigate toSettings>Org settings>Security & Privacy>Customer Lockbox.
ClickCustomer Lockbox, place a checkmark next toRequire approval for all data access requests, and click Save toconfirm.
Now that you have enabled the feature go toSupport, then clickCustomer Lockbox Requests. You’ll see the list of data access requests, if any. To allow or reject a request, select it and chooseApproveorDeny.
If you want to learn more aboutCustomer Lockbox Requests, Microsoft has a dedicated page with detailed information.
Microsoft is committed to improving and increasing the security of its Windows 365 services for companies with Cloud PCs running Windows 11, and introducing the Lockbox feature is proof of this commitment.
What do you think about this feature? Share your thoughts in the comments section below.
More about the topics:Microsoft 365,Office 365
Srishti Sisodia
Windows Software Expert
Srishti Sisodia is an electronics engineer and writer with a passion for technology. She has extensive experience exploring the latest technological advancements and sharing her insights through informative blogs.
Her diverse interests bring a unique perspective to her work, and she approaches everything with commitment, enthusiasm, and a willingness to learn. That’s why she’s part of Windows Report’s Reviewers team, always willing to share the real-life experience with any software or hardware product. She’s also specialized in Azure, cloud computing, and AI.
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Srishti Sisodia
Windows Software Expert
She is an electronics engineer and writer with a passion for technology. Srishti is specialized in Azure, cloud computing, and AI.
