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Windows is Stuck on Welcome Screen: How to Fix it
Disabling the Credentials Manager in Safe Mode should fix this
8 min. read
Updated onMarch 22, 2024
updated onMarch 22, 2024
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Key notes
If Windows is stuck on the welcome screen, you won’t be able to access it at all, and this can be a major problem since all your files and apps will remain inaccessible.
This is a major problem especially if you’re on a deadline, but there are a couple of solutions that can help you fix this.
Why is my computer stuck on the starting Windows screen?
What do I do if my computer is stuck on the Welcome screen?
Before we try any complex solutions, we suggest performing the following checks:
1. Use a debugging software
One of the easiest ways to quickly troubleshoot the problem, even if you don’t know the cause, is to usesystem restoring and optimization software.
2. Disable Credential Manager
Some users claim that this problem occurred on their PC because Credential Manager was disabled, so try enabling it and check if that helps.
In some cases,Windows Update servicecan cause this problem, but you can fix it by doing the following:
After doing that, restart your PC and check if the problem still appears.
3. Disable the Fast Startup feature
After you disable the Fast Startup feature, your PC might start a bit slower but the problem with the Welcome screen should be fixed.
4. Remove recently installed updates
If removing the updates fixes the problem, you might want to temporarily prevent Windows from installing these updates.
5. Delete the Ngc directory
Keep in mind that this solution works if you’re using a PIN number to sign in to Windows 10. If you aren’t using a PIN, this solution might not work for you.
6. Perform an Automatic Repair
If you can’t find the Automatic Repair option, you can useStartup Repairinstead. After you complete the repair process, the issue should be resolved.
7. Use Command Prompt
Several users reported that you can fix this problem simply by usingbootrec command. To do that, you need to start Command Prompt by using the steps above and run the following commands:
bootrec /fixmbrbootrec /fixbootbootrec /scanosbootrec /rebuildbcd
After the commands are executed, check if the error message still appears. Some users are suggesting to try using these commands instead:
bcdedit /export C:\BCD_BackupC:cd bootattrib bcd -s -h -rren c:\boot\bcd bcd.oldbootrec /RebuildBcd
8. Restart Windows Update service
9. Use System Restore
10. Perform a startup repair from an installation disc
11. Reset Windows 10
How do I force restart Windows?
If Windows is stuck on the welcome screen, the most likely cause is corrupted files or a bad update, but that can be fixed with our solutions. However, this isn’t the only issue and many reported thatWindows is stuck on the login screen.
Many users reported thatWindows is stuck after loginor thatWindows is stuck on spinning circles, but we covered those in separate guides.
Did you find a different solution for this problem? If so, share it with us in the comments section.
More about the topics:windows 10 errors,Windows Update
Milan Stanojevic
Windows Toubleshooting Expert
Milan has been enthusiastic about technology ever since his childhood days, and this led him to take interest in all PC-related technologies. He’s a PC enthusiast and he spends most of his time learning about computers and technology.
Before joining WindowsReport, he worked as a front-end web developer. Now, he’s one of the Troubleshooting experts in our worldwide team, specializing in Windows errors & software issues.
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Milan Stanojevic
Windows Toubleshooting Expert
Before joining WindowsReport, he worked as a front-end web developer. Now, he’s specialized in Windows errors & software issues.
