Share this article
Improve this guide
WS-117178-5 PS5 Error Code: How to Fix it
Re-login into the PlayStation Network in a jiffy
4 min. read
Updated onNovember 20, 2023
updated onNovember 20, 2023
Share this article
Improve this guide
Read our disclosure page to find out how can you help Windows Report sustain the editorial teamRead more
Key notes
PlayStation has long been a famous gaming brand, releasing user-friendly consoles and accessories one after the other. But the experience often takes a hit. And this time, it’s WS-117178-5, a PS5 sign-in error, to blame!
The PS5 WS-117178-5 error code appeared after a recent update when the PlayStation network made essential changes to the legal documents.
And many who received the notification didn’t accept the renewed terms and conditions. Subsequently, they were signed out of PSN and couldn’t play any games or join a party.
For some, it was the 2-Step Verification or the Internet connection settings to blame for the interruption to the gaming sessions. No matter the case, the following solutions will help fix the PS5 error code.
How do I fix error code ws-117178-5 on PS5?
Before we start with the slightly complex solutions, try these quick ones first:
If none work, head to the fixes listed next.
1. Accept the update to Term of Service
Once you accept the update to license terms, things should be up and running. But for many users, this led to theCE-33992-6error indicating an issue with the PSN or network settings. A quick network reset should help in this case.
2. Set a passcode
After accepting the updated conditions, a few users reported being asked to set up a passcode. Those who didn’t couldn’t sign in to the PlayStation Network.
However, users who set up a passcode could remove it later, and the PS5 didn’t throw the WS-117178-5 error anymore. So, you can follow either of the approaches: set one and keep it, or remove the passcode after the initial setup.
3. Re-enable 2-step verification
According to reports, 2-Step Verification is critical and must be enabled after the latest update to the PS5Terms and Conditions. In case it’s already turned on, re-enabling it will remove any inconsistencies or trivial bugs and fix the WS-117178-5 PS error.
4. Contact PlayStation support
When nothing else works, we recommend youcontact PlayStation supportfor a resolution. The team will help identify the underlying cause and outline the troubleshooting steps to eliminate WS-117178-5 and any subsequent PS5 error codes.
Now that you have the console up and running without being signed out repeatedly find out how tolower the ping on PS5for a seamless gaming experience.
Our take on the matter is that it’s a simple bug that PS5 should have looked at before the rollout. You can’t force sign-out users without prior intimation about the updatedTerms of Service.
If you know of other fixes that helped users with WS-117178-5, drop them in the comments section below.
More about the topics:Playstation 5,sign-in issues
Kazim Ali Alvi
Windows Hardware Expert
Kazim has always been fond of technology, be it scrolling through the settings on his iPhone, Android device, or Windows PC. He’s specialized in hardware devices, always ready to remove a screw or two to find out the real cause of a problem.
Long-time Windows user, Kazim is ready to provide a solution for your every software & hardware error on Windows 11, Windows 10 and any previous iteration. He’s also one of our experts in Networking & Security.
User forum
0 messages
Sort by:LatestOldestMost Votes
Comment*
Name*
Email*
Commenting as.Not you?
Save information for future comments
Comment
Δ
Kazim Ali Alvi
Windows Hardware Expert
Kazim is specialized in hardware devices, always ready to remove a screw or two to find out the real cause of a problem.
Reviewed byAlex Serban
